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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1938 reviews)

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4.67

Based on 1,938 reviews, last reviewed 5th Mar 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

4

Easyeasy access online Easy access online for quick checks Reviewed on: 26th February 2025

Latest lowest rating:

1

I am now in the process of changing my bank over bec... I am now in the process of changing my bank over because I am so fed up of not being able to access my account on my mobile. This happened to me once... Read more Reviewed on: 5th March 2025

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About this product

HSBC Kinetic Business Account reviews (1938)

Review of the HSBC Kinetic, Business Account:

good service

never put me down, good customer service Reviewed on: 2nd April 2023

Reply from HSBC Kinetic Thanks for rating our customer service. If you need help you can now contact us in the app using live chat later in the evenings and Saturdays from 08:00-14:00hrs . Response date: 3rd April 2023

App and online service

The App of HSBC kenitic is convenient; Online service is on time and efficient. Reviewed on: 8th March 2023

So far so okay

I haven't used it enough to comment much. Was easy to setup. Seems to have good features. Reviewed on: 8th March 2023

Reply from HSBC Kinetic Welcome to HSBC Kinetic, it's great to have you and your business onboard. Now that you're all set-up we hope you'll find all the products and services useful for your business. If you need help we've just extended our opening hours. Our in app customer support is now available 08:00-20:00 on weekdays and 08:00-14:00 on Saturdays. Response date: 9th March 2023

The app is great

The HSBC Kinetic app is great. It does everything you need it to and is intuitive and simple to use. Deducted one star, since the browser-based version is pretty useless and has hardly any of the functionality of the app, but I don't need to use it that much, so it's not a major issue. Reviewed on: 8th March 2023

Hassle free

Hassle free process and service, as a startup owner its hard to spend lot of time on account opening but these guys made it so simple and easy to go Reviewed on: 8th March 2023

A simple account for simple businesses

HSBC set the account up very quickly and were extremely helpful in facilitating this process and I would recommend the account to others on this experience alone. I have operated the account for a year for a simple company and it does everything I need of it perfectly, quickly and efficiently. There's nothing to complain or criticise about it, I am a happy customer! Reviewed on: 8th March 2023

Reply from HSBC Kinetic Thanks Alastair, we're delighted to here that you're happy and that everything's working efficiently for you. Response date: 9th March 2023

Convenient and Straightforward

I have had nothing but positive experiences since I opened this account for my business. Only reason it doesn't get 5 stars is because there are no statements available to view online for the savings account and it is one of the bank accounts which is affected by Xero duplicating transactions from time to time when importing. Reviewed on: 8th March 2023

Reply from HSBC Kinetic Hi Wendy, thank you for taking time to review the app we'll ask our team to look into how we can make the HSBC Kinetic Savings Account statements digital. Response date: 9th March 2023

Simple online business banking

Great simple app based banking with responsive chatline to resolve issues. Reasonable charges for a small business to cope with Reviewed on: 8th March 2023

Reply from HSBC Kinetic Thanks Mark for your review we're delighted to see that you find our Customer Support is there when you need it, we've just extended our in app support hours and now offer help on Saturdays. Thanks again Response date: 9th March 2023

Easy to use but serves no benefits

In the initial stages this was an easy to set up account and app. However it was plagued by glitches early on and resulted in me not being able to access my money on numerous occasions. It is now fairly reliable but does not come at a competitive cost - other banks such as Virgin and Monzo have free business banking accounts, and their paid for versions offer better value for money as they have useful additional features - software, payroll, tax returns. The kinetic has none of this and charges you for it. I will be swapping. Reviewed on: 8th March 2023

Reply from HSBC Kinetic Hi, our app availability is 100% and on the rare need for planned maintenance we always advise customers in advance, ensuring that downtime is kept minimal and outside of business hours to avoid disruption. HSBC Kinetic has many useful features and tools that other apps do not offer and our team are always looking at new services so we'll ask for them to look into payroll and tax returns. Many thanks Response date: 28th March 2023

Excellent Business Banking app

HSBC Kinetic app is user-friendly, has no glitches and is very easy to use. Reviewed on: 8th March 2023

Excellent service

Since opening account, which was easy, service provided by HSBC kinetic has been excellent for my business needs, able to contact if I have any queries with efficient response and successful action to resolve my issue. Reviewed on: 8th March 2023

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