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HSBC Kinetic: Business Account reviews

4.67
Based on 1,938 reviews, last reviewed 5th Mar 2025
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

4

Easyeasy access online Easy access online for quick checks Reviewed on: 26th February 2025
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Darren Sharp

Latest lowest rating:

1

I am now in the process of changing my bank over bec... I am now in the process of changing my bank over because I am so fed up of not being able to access my account on my mobile. This happened to me once... Read more Reviewed on: 5th March 2025
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SB

About this product

HSBC Kinetic Business Account reviews (1938)

Review of the HSBC Kinetic, Business Account:

good service

5
never put me down, good customer service Reviewed on: 2nd April 2023
Reply from HSBC Kinetic Thanks for rating our customer service. If you need help you can now contact us in the app using live chat later in the evenings and Saturdays from 08:00-14:00hrs . Response date: 3rd April 2023
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HSBC Kinetic

App and online service

5
The App of HSBC kenitic is convenient; Online service is on time and efficient. Reviewed on: 8th March 2023

So far so okay

3
I haven't used it enough to comment much. Was easy to setup. Seems to have good features. Reviewed on: 8th March 2023
Reply from HSBC Kinetic Welcome to HSBC Kinetic, it's great to have you and your business onboard. Now that you're all set-up we hope you'll find all the products and services useful for your business. If you need help we've just extended our opening hours. Our in app customer support is now available 08:00-20:00 on weekdays and 08:00-14:00 on Saturdays. Response date: 9th March 2023
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HSBC Kinetic

The app is great

4
The HSBC Kinetic app is great. It does everything you need it to and is intuitive and simple to use. Deducted one star, since the browser-based version is pretty useless and has hardly any of the functionality of the app, but I don't need to use it that much, so it's not a major issue. Reviewed on: 8th March 2023

Hassle free

5
Hassle free process and service, as a startup owner its hard to spend lot of time on account opening but these guys made it so simple and easy to go Reviewed on: 8th March 2023

A simple account for simple businesses

4
HSBC set the account up very quickly and were extremely helpful in facilitating this process and I would recommend the account to others on this experience alone. I have operated the account for a year for a simple company and it does everything I need of it perfectly, quickly and efficiently. There's nothing to complain or criticise about it, I am a happy customer! Reviewed on: 8th March 2023
Reply from HSBC Kinetic Thanks Alastair, we're delighted to here that you're happy and that everything's working efficiently for you. Response date: 9th March 2023
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HSBC Kinetic

Convenient and Straightforward

4
I have had nothing but positive experiences since I opened this account for my business. Only reason it doesn't get 5 stars is because there are no statements available to view online for the savings account and it is one of the bank accounts which is affected by Xero duplicating transactions from time to time when importing. Reviewed on: 8th March 2023
Reply from HSBC Kinetic Hi Wendy, thank you for taking time to review the app we'll ask our team to look into how we can make the HSBC Kinetic Savings Account statements digital. Response date: 9th March 2023
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HSBC Kinetic

Simple online business banking

4
Great simple app based banking with responsive chatline to resolve issues. Reasonable charges for a small business to cope with Reviewed on: 8th March 2023
Reply from HSBC Kinetic Thanks Mark for your review we're delighted to see that you find our Customer Support is there when you need it, we've just extended our in app support hours and now offer help on Saturdays. Thanks again Response date: 9th March 2023
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HSBC Kinetic

Easy to use but serves no benefits

2
In the initial stages this was an easy to set up account and app. However it was plagued by glitches early on and resulted in me not being able to access my money on numerous occasions. It is now fairly reliable but does not come at a competitive cost - other banks such as Virgin and Monzo have free business banking accounts, and their paid for versions offer better value for money as they have useful additional features - software, payroll, tax returns. The kinetic has none of this and charges you for it. I will be swapping. Reviewed on: 8th March 2023
Reply from HSBC Kinetic Hi, our app availability is 100% and on the rare need for planned maintenance we always advise customers in advance, ensuring that downtime is kept minimal and outside of business hours to avoid disruption. HSBC Kinetic has many useful features and tools that other apps do not offer and our team are always looking at new services so we'll ask for them to look into payroll and tax returns. Many thanks Response date: 28th March 2023
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HSBC Kinetic

Excellent Business Banking app

5
HSBC Kinetic app is user-friendly, has no glitches and is very easy to use. Reviewed on: 8th March 2023

Excellent service

5
Since opening account, which was easy, service provided by HSBC kinetic has been excellent for my business needs, able to contact if I have any queries with efficient response and successful action to resolve my issue. Reviewed on: 8th March 2023