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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1939 reviews)

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4.68

Based on 1,939 reviews, last reviewed 2nd Apr 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Simple easy to use Internet Banking Simple easy to use Internet Banking Reviewed on: 2nd April 2025

Latest lowest rating:

1

I am now in the process of changing my bank over bec... I am now in the process of changing my bank over because I am so fed up of not being able to access my account on my mobile. This happened to me once... Read more Reviewed on: 5th March 2025

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About this product

HSBC Kinetic Business Account reviews (1939)

Review of the HSBC Kinetic, Business Account:

Great Bank for start up company

Have never had any problems that was not resolved Reviewed on: 11th March 2023

Reply from HSBC Kinetic Hi thanks, Great bank for start-ups! We've worked hard to make everything easy and fast - so whether you're new to business or moving across we frequently update the app to ensure it runs smoothly. Our Customer Support team are also on hand if you need help using live chat in the app or call us. Many thanks Response date: 13th March 2023

Very easy to sign up and use

I was really happy that I was able to make an account within a few days and start using it very quickly. Reviewed on: 29th March 2023

Reply from HSBC Kinetic Thanks for your review, our team created an application journey that's straight forward, smooth and all done in the app and we're delighted to hear that you were up and running fast. Response date: 29th March 2023

My experience so far has been amazing

Quick responses, updated regularly Reviewed on: 29th March 2023

Reply from HSBC Kinetic Our Customer Support team are great and we're delighted that you found our response time quick and that you were updated regularly. Response date: 29th March 2023

The best

Very cool is tge best branch un the uk Reviewed on: 29th March 2023

Number one

For me, this bank is number one! And it is in no way inferior to other leading banks. Reviewed on: 29th March 2023

Moved here after fraud

Moved here after I was defrauded elsewhere and no issues so far. Good bank, does what it says Reviewed on: 27th March 2023

Reply from HSBC Kinetic Hi, we're sorry to hear of your fraud with another provider and appreciate that it must have been frustrating to resolve. We take Fraud and cyber security seriously and we offer help and advice to spot frauds (which aren't always easy). In addition you may wish to download the free HSBC Fraud and Cyber Awareness app. It keeps you up to date with current scams, fraud trends and guides to help protect you and your money. Many thanks for your review. Response date: 28th March 2023

Highly recommend

Im new in Kinectic, and u luke everything. Recomendet to all Reviewed on: 21st March 2023

Reply from HSBC Kinetic Welcome to HSBC Kinetic, we're delighted to hear that you're enjoying the app and that you'd recommend us. We hope you've ordered your debit card and find the products and services useful for your business. Thanks for your review! Response date: 22nd March 2023

Best business banking yet

I managed to be with other banks for my other businesses but hsbc still remains to be my best bank yet. With their easy to use app, I’ve never had any problems or concerns with them yet. Reviewed on: 21st March 2023

Reply from HSBC Kinetic Hi Michael, We're really pleased to hear that you're enjoying the app and finding it useful for all your finance admin. HSBC Kinetic is more than just another business bank account in an app and we hope you'll continue to find the products, services and customer support we offer a great companion for your business. Thanks again. Response date: 22nd March 2023

So quick, So easy, BEST Banking Transition I have EVER made

As a now 3-year old business, we were looking to upgrade our bank account whilst maintaining an on-the-go approach to business banking in general. It couldn't have been easier or quicker. I also got access to instant customer support who were kind and generous with their time when I needed help arranging an address update for the debit card which itself arrived within 2 working days. Brilliant service, easy-to-use app, fantastic support and a seamless transition for our business banking needs. Top notch all round. Reviewed on: 20th March 2023

Simple and smart!

This is my first Business account, HSBC Kinetic! I can do all my work with this fast and intelligent app in minutes! Also, prompt and result from oriented customer service... I strongly suggest Kinetic App! Reviewed on: 19th March 2023

Reply from HSBC Kinetic Welcome to HSBC Kinetic we're delighted to have you and your business onboard. We're really pleased to hear that you find the app useful and easy to get those financial tasks done fast. We're always improving the app to make it the best it can be and we've recently extended our in app live chat support so you can contact us up until 20:00hrs during the week and on Saturdays from 08:00 to 14:00hrs. Thanks again for your review. Response date: 20th March 2023

Straight forward banking for busy businesses

I’ve been using HSBC Kinetic account for over a year. I can access my account securely and smoothly from my phone, easy transaction processes with helpful insights. Reviewed on: 18th March 2023

Reply from HSBC Kinetic Hi Nicky, Our app has a great record with 100% availability and in the rare need for planned maintenance we'll let you know in advance, keep downtime to a minimum and of course outside of business hours. We're delighted to hear that you find the cashflow and transaction analysis tools useful. Thanks for your review. Response date: 28th March 2023

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