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HSBC Kinetic: Business Account reviews
Based on 1,938 reviews, last reviewed 5th Mar 2025
100% increase in 5 star reviews
in the past 90 days200% increase in 1 star reviews
in the past 90 days
Easyeasy access online
Easy access online for quick checks
Reviewed on:
26th February 2025
I am now in the process of changing my bank over bec...
I am now in the process of changing my bank over because I am so fed up of not being able to access my account on my mobile. This happened to me once...
Read more
Reviewed on:
5th March 2025
About this product
HSBC Kinetic Business Account reviews (1938)
good service
Reply from HSBC Kinetic
Thanks for rating our customer service. If you need help you can now contact us in the app using live chat later in the evenings and Saturdays from 08:00-14:00hrs .
Response date: 3rd April 2023
The best
Number one
Moved here after fraud
Reply from HSBC Kinetic
Hi, we're sorry to hear of your fraud with another provider and appreciate that it must have been frustrating to resolve.
We take Fraud and cyber security seriously and we offer help and advice to spot frauds (which aren't always easy). In addition you may wish to download the free HSBC Fraud and Cyber Awareness app. It keeps you up to date with current scams, fraud trends and guides to help protect you and your money.
Many thanks for your review.
Response date: 28th March 2023
Highly recommend
Reply from HSBC Kinetic
Welcome to HSBC Kinetic, we're delighted to hear that you're enjoying the app and that you'd recommend us. We hope you've ordered your debit card and find the products and services useful for your business. Thanks for your review!
Response date: 22nd March 2023
Best business banking yet
Reply from HSBC Kinetic
Hi Michael, We're really pleased to hear that you're enjoying the app and finding it useful for all your finance admin.
HSBC Kinetic is more than just another business bank account in an app and we hope you'll continue to find the products, services and customer support we offer a great companion for your business. Thanks again.
Response date: 22nd March 2023
So quick, So easy, BEST Banking Transition I have EVER made
Simple and smart!
Reply from HSBC Kinetic
Welcome to HSBC Kinetic we're delighted to have you and your business onboard. We're really pleased to hear that you find the app useful and easy to get those financial tasks done fast.
We're always improving the app to make it the best it can be and we've recently extended our in app live chat support so you can contact us up until 20:00hrs during the week and on Saturdays from 08:00 to 14:00hrs. Thanks again for your review.
Response date: 20th March 2023
Straight forward banking for busy businesses
Reply from HSBC Kinetic
Hi Nicky,
Our app has a great record with 100% availability and in the rare need for planned maintenance we'll let you know in advance, keep downtime to a minimum and of course outside of business hours. We're delighted to hear that you find the cashflow and transaction analysis tools useful. Thanks for your review.
Response date: 28th March 2023
Just so easy to set up and use
Amazing
Reply from HSBC Kinetic
Wow 'Best business account in the UK' we really couldn't ask for more, thank you so much for your review. We're delighted to hear that you're getting the most from the HSBC Kinetic app. Thanks again
Response date: 28th March 2023