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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1263 reviews)

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3.67

Based on 1,263 reviews, last reviewed 6th Mar 2025

500% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Friendly staff helped my teen set up bank account After running into problems trying to set my under-18 year old up with an HSBC My Money account online, we visited the Derby branch. The member of sta... Read more Reviewed on: 6th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1263)

Review of the HSBC, Bank Account:

Shocking

Used telephone banking to change my address as I have moved. The person I spoke to was not at all clear and spoke very quietly I asked them if they would talk louder but throughout the call they spoke very quietly. They told me after about half an hour that I had not passed the security questions and that the account was locked and I would have to go into a branch of the bank to rectify. The only branch in Northampton is in the town center is closed until 19th December?? My personal account details are being sent to the old address where all the occupants will now have access to my account?? Reviewed on: 25th November 2022

Amazing bank!

Been a loyal customer for 15+ years. Love the app and it’s really easy to use. Can set additional accounts up online quite easily too! Reviewed on: 5th April 2023

Very good

I am very happy with the Metro Bank service and I have recommended members of my community to join Metro BNk Reviewed on: 5th April 2023

Great service

Excellent service and friendly staff Reviewed on: 5th April 2023

Easy and reliable

Reliable bank, have had excellent service and products for years Reviewed on: 5th April 2023

Very easy

The app and the services of the bank are amazing Reviewed on: 4th April 2023

Best bank around reliable and trustworthy would never use another bank.

Always been a reliable and helpful and always fast at resolving issues. Reviewed on: 4th April 2023

Remember individuals not just the hrand

I bank locally in one of the few banks our small town Cardigan, Ceredigion has been graced by. I particularly want to complement Harry. Helpful. Polite. Considerate. Knowledgeable. Thank you HSBC for staying local and thank you for Harry for working with each of your individual customers. Reviewed on: 4th April 2023

Nice looking app

Very good looking UI, most of the stuff can be done through the App Reviewed on: 4th April 2023

Really good bank

Bank account is really good and service is great Reviewed on: 4th April 2023

Very good service

I've been using HSBC for more than 6 years and they never failed me. The customer support is quick and effective. Reviewed on: 4th April 2023

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