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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1232 reviews)

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3.61

Based on 1,232 reviews, last reviewed 5th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

Easy to use, always helpful Easy to use, always helpful. Really appreciate their app. Reviewed on: 5th February 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1232)

Review of the HSBC, Bank Account:

Great customer care

Very good bank. Great people to help you. Reviewed on: 6th January 2018

Great service

Smooth account opening process with great incentives. Clear communications and good website and app. Reviewed on: 11th March 2023

Appalling customer service

Whenever I go into my branch (Sheffield) for anything I am immediately directed to online banking. Staff refuse to assist in person, HSBC does not care about its customers any more. Reviewed on: 11th March 2023

Good Bank

I joined when they offered £200 to switch. Pleased with that. When an issue arose unconnected with that they acted extremely quickly. Reviewed on: 11th March 2023

Bank Account

Excellent customer service and great products offered Reviewed on: 11th March 2023

Slow service

They make requests very complicated and long winded Reviewed on: 10th March 2023

Not customer friendly as compared with metro

Staff is not that much friendly. A lot of wait Reviewed on: 10th March 2023

Great service always

Quick and easy to set up always there if I have any needs Reviewed on: 10th March 2023

Amazing

Such good customer service, accessible app Reviewed on: 10th March 2023

Horrendous

Due to the sudden and unexpected death of my husband I have been dealing with a number of financial institutions, HSBC are by far the worst. Disrespectful, unhelpful and slow at a time when things could not be worse. Reviewed on: 10th March 2023

They used to be a lot better

I always used to love how easy it was to use or contact HSBC but now if I ever need to call them I am on hold for ages and any changes or questions I have are always difficult Reviewed on: 10th March 2023

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