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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1226 reviews)

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3.62

Based on 1,226 reviews, last reviewed 3rd Dec 2024

50% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

My son is a student and has an a with HSBC. My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it ... Read more Reviewed on: 27th November 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1226)

Review of the HSBC, Bank Account:

Awful

They've closed so many branches and their call centre is often busy. For some reason they've lately taken to suspending my debit card for suspicious activity every few weeks, even though my use of the card is no different from normal. I confirm mundane transactions I've made for small amounts and they lift the suspension again and can't provide me with an explanation of why the activity is deemed suspicious. They've done this twice while I've been in Norway, despite me notifying them in advance the exact days I would be there and using my debit card. I get about seven or eight pieces of junk post from them each month even though I've expressly requested they stop sending it. They've somehow "lost" two standing orders that I'd had running for ages and had set up myself online. They lied about a boost in the ISA savings rate in order to upsell me to a paid current account and admitted two months later I wasn't eligible for the higher interest rate for some nonsense loophole reason that isn't in the terms and it took me a fight to get the money back when I switched back to a free current account. They're just generally shocking really and that's before you factor in the ethical questions of some of their practices both in the UK and worldwide. Terrible, terrible bank. Reviewed on: 6th November 2018

App is easier to you and they are responsive

App is easier to you and they are responsive Reviewed on: 23rd August 2024

Can’t complain.

Can’t complain. Front line staff could be better trained. The local branch is electronic services. No cash services anymore. I would go to a bank like Metro if it was in town. Reviewed on: 23rd August 2024

HSBC very fast and popular bank for England I like...

HSBC very fast and popular bank for England I like it Reviewed on: 23rd August 2024

Why are they trying to make meuse the bankingapp?.

They seem determined that I have got to have the banking app. Too fiddly. I prefer internet banking! So I now cannot get authorization for payments by credit or debit card. Supposed to send to my phone but they never come! Reviewed on: 2nd August 2024

HSBC now is a UK bank operating in India, the entire...

HSBC now is a UK bank operating in India, the entire personal and business accounts outsourced to India, including the important underwriting department. Reviewed on: 29th July 2024

Great Malvern branch, always friendly and efficient

Great Malvern branch, always friendly and efficient Reviewed on: 4th July 2024

Website and mobile app very user friendly

I very rarely need to visit a branch. The website and mobile app are both easy to use. Reviewed on: 18th June 2024

Excellent customer service.

Excellent customer service. I had a strange transaction come out of my account one day and they immediately helped me resolve the issue and get my money back. Been using them for nearly 20 years. Reviewed on: 15th June 2024

I've banked with HSBC for 10 years and for the most...

I've banked with HSBC for 10 years and for the most part found them very helpful and fair. In recent years I've noticed the customer service has gone downhill and the interest rates are not competitive. Reviewed on: 14th June 2024

Iv been with HSBC for 25 years very helpful I have a...

Iv been with HSBC for 25 years very helpful I have all my needs through one bank life insurance banking breakdown u name it I have it with one click I’m in customer service is always helpful defo recommend them Reviewed on: 14th June 2024

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