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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.74 (1231 reviews)

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3.61

Based on 1,231 reviews, last reviewed 15th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

My bank account Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1231)

Review of the HSBC, Bank Account:

dependable, accurate and helpful

Using their in store and online banking service I've found that help is never too far away and always at hand. Reviewed on: 12th February 2017

Super Responsive

This bank is very responsive. They listen. This is why I also had my daughter bank with them Reviewed on: 26th September 2022

Just terrible

Don't join this bank!!! Don't join this bank!!! After waiting 45 mins on hold I reported a fraudulent transaction on my account to the HSBC fraud line. The rudeness with which I was treated with was quite simply unbelievable, I spent 40 mins on the phone to HSBC simply begging them to cancel my card and stop this payment to jd sport on line. I was told they could not stop it and IF after an investigation they found it to be a fake transaction I would then receive my money back. I appreciate that they are probaby busy and I also understand they have procedures to follow, but treating your customers with contempt and hostility is wrong. I did receive my money back within a week and now i am in the process of changing banks. Reviewed on: 26th September 2022

Theifs

They will steal your money and roll the funds to help themselves and drag your payment till the last moment so they can clear their things..don't trust them they are trained liars even their help assistance is fake..most of the employees don't know anything and have 0 respect for its customers ,they keep changing their words on every call..worst worst worst bank ever,they claim to have many policies but can't state atleast 1 in which they can hold a international transfer..online banking such as revolut,monz9 is way better and prompt than these theifs Reviewed on: 22nd September 2022

Great

No issues, great app and able to contact by phone Reviewed on: 20th September 2022

LIFE LONG CUSTOMER

I have been with HSBCever since I started receiving a monthly salary. Reviewed on: 16th September 2022

Racist to non English speaker

Most of the customer services officer are racist to non-English speaker Reviewed on: 13th September 2022

Helpful Customer Service

I couldn't make payments online and after I phoned up the customer service they had the problem fixed quickly and securely allowing me to make the payments I needed to make. Reviewed on: 26th August 2022

Good bank

Great company and very good been with you them for years Reviewed on: 19th August 2022

Poor set up experience

The switch over happened on agreed date but I didn’t receive either bank card or online log in meaning I was unable to access money and check direct debits for almost a week Reviewed on: 15th August 2022

Excellent customer service

The fraud team is very vigilant, alerting us to suspicious transactions promptly, and they have been extremely helpful in trying to resolve issues we’ve had with credit card fraud. Reviewed on: 14th August 2022

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