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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1309 reviews)

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3.66

Based on 1,309 reviews, last reviewed 30th Sep 2025

91% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid HSBC. Poor customer service. They don’t listen. Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of loyal custom. I’m also ... Read more Reviewed on: 30th September 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1309)

Missing some features

Is a good bank, but misses some features on the app, like more details when clicking on transactions, export payment confirmation in PDF too. Reviewed on: 3rd March 2023

Great switch

I switched to HSBC in January 2023 and the whole process was done very smoothly. Their app was a little complicated to get set up but now works fine. Reviewed on: 28th February 2023

Reliable current account.

Simple and easy to use bank account with a good app. Reviewed on: 28th February 2023

Excellent app

This review is for the First Direct app Reviewed on: 22nd February 2023

not a helpful or a listener

... never come out with a helpful solutions on credit Reviewed on: 21st February 2023

Simple, straightforward mobile banking

HSBC keep my custom because it's so easy to use the mobile banking app. Reviewed on: 20th February 2023

Great bank

always reliable! Have used it for more than 5 years now. Mobile app a bit clunky, but service always helpful Reviewed on: 20th February 2023

Great app

The app is great, shame the banks are closing though Reviewed on: 20th February 2023

Good bank

Quality service received every time. Reviewed on: 18th February 2023

Moved here from barclays

Moved here from Barclays after a fraud dispute. Find the app for depositing cheques hard to use sometimes Reviewed on: 17th February 2023

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