Write a review

HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1309 reviews)

View other HSBC products

3.66

Based on 1,309 reviews, last reviewed 30th Sep 2025

91% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid HSBC. Poor customer service. They don’t listen. Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of loyal custom. I’m also ... Read more Reviewed on: 30th September 2025

Read all reviews Write a review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC: Bank account now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Bank account reviews (1309)

This really is the listening bank!

I have been with HSBC for some years now and I remain delighted with them. I am bedridden so all my banking needs have to be met online. HSBC is always available and on the odd occasion that I've needed to phone them, their customer service team is beyond reproach. They are patient, knowledgeable and deal with queries quickly and efficiently. I can't fault HSBC in any way. Reviewed on: 16th February 2023

Does what it says on the tin

HSBC seems to offer great deals to new customers, but not so much for existing customers Reviewed on: 16th February 2023

Love being a HSBC customer

I’ve always been with HSBC, and I love the ease of using the banking app and the support is easy and fast with any issues. Reviewed on: 16th February 2023

Money grabbers

Happy to raise borrowing rates inline with inflation but not in savings.. Pathetic Reviewed on: 16th February 2023

Best Bank in UK

I have been with this bank for over 18 years, never disappointed, I am very happy with their service Reviewed on: 16th February 2023

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Overall good service

I have been an HSBC customer for many years. In general I have had a positive experience. I find there App very convenient and easy to use being able to check by bank balance and transfer money easily. I don't go into the branch much but when I do always able to sort out what I am wanting. Only negative is they still send me paper copies of things which I find unessary. Reviewed on: 15th February 2023

Simple to use App & great customer service

The customer service is very efficient and the staff are well trained. The app makes banking very simple and straightforward Reviewed on: 15th February 2023

Good service

Been with HSBC for around 20 years , no problems , staff always helpful Reviewed on: 10th February 2023

Wonder bank

I had great time sign-in up my account it was awas a great experience as I was able to get things done withing minutes , I also recommend a friend who later thanked me for me concern , I am very happy indee Reviewed on: 10th February 2023

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Cynergy Bank 1.00 from 1 reviews
Student Bank Account
from HSBC 3.26 from 20 reviews
Current account
from Hampden Bank 3.67 from 4 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.78 from 6 reviews
Home Insurance
from HSBC 4.46 from 7 reviews
Regular Saver
from HSBC 4.44 from 25 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub