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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1309 reviews)

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3.66

Based on 1,309 reviews, last reviewed 30th Sep 2025

91% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid HSBC. Poor customer service. They don’t listen. Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of loyal custom. I’m also ... Read more Reviewed on: 30th September 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1309)

Ups !

They make me feel bad ! And I closed my account !!!! Reviewed on: 9th February 2023

Good solid bank

I’ve banked with HSBC for many years Reviewed on: 8th February 2023

Money disappeared

I wouldn't bank with HSBC anymore as all my money disappeared from my account and when I went to the bank they told me the money never existed Reviewed on: 8th February 2023

Good bank account

Overall positive experience with HSBC, however I will say that online support could be improved as wait times are very long Reviewed on: 8th February 2023

Great

Good company, happy to use their products and I have for a long time. Reviewed on: 8th February 2023

Easy to follow account

Straightforward easy to follow banking via app that doesn’t need my shoe size and dead cat’s name to allow me to log on. Reviewed on: 8th February 2023

Excellent bank account

Really pleased with HSBC who I've banked with for a number of years Reviewed on: 5th February 2023

Straightforward no hassle

HSBC current account is easy to use and set up, its simple and cheap so long as you keep in credit and not go into the overdraft. Useful notifications if you do stray over. Reviewed on: 3rd February 2023

OK

Nothing special but does everything I want my account to do Reviewed on: 2nd February 2023

Shame local branch is closing

I have been happy with their service but unfortunately my local bank is only open on weekdays and is now closing. App is easy to use. Reviewed on: 1st February 2023

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