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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1309 reviews)

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3.66

Based on 1,309 reviews, last reviewed 30th Sep 2025

91% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid HSBC. Poor customer service. They don’t listen. Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of loyal custom. I’m also ... Read more Reviewed on: 30th September 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1309)

Just works

App always works. Online always works.Payments are always fast. Cheques can be paid in easily. Every thing just works as it should. The fraud team are excellent. They have branches so you can still go and see a human if needed. I paid my HSBC mortgage off no fuss, land registry charge all dealt with automatically. The price you pay for all this is no intrest. But for a current account that you can 100% trust and rely on,its a price worth paying. I have opened accounts with almost all the other high street banks and online /app only ones in search off better rates/ welcome bonus . In the end they all get closed but HSBC remains the account i trust for my wages to be paid into.The only one which comes close is first direct - which is a HSBC spin off. Reviewed on: 1st February 2023

Great bank

I’m a very happy customer and I have been with them since I was 10 Reviewed on: 1st February 2023

HSBC account

I am a HSBC customer for yeras. I really appreciate how they improve their app lately. Reviewed on: 1st February 2023

A great bank with low rates and great support

I have been with HSBC since I opened my bank account. They've been brilliant - offer very generous overdraft for students to use in emergencies, great customer support I never have problems with, reliable messaging, the list goes on...! Reviewed on: 1st February 2023

Bad Credit Rating

Gave me a bad credit rating even though I had never missed a payment. Reviewed on: 1st February 2023

Being looked after

This Bank has always offered me security. Reviewed on: 1st February 2023

Branch Service

More counters with more staff please Reviewed on: 1st February 2023

No.1 Bank

They offer the best current accounts available on the market. Reviewed on: 1st February 2023

Great apart from depositing cheques on the app

All good apart from depositing cheques on the app. You're never sure if it's worked or not as takes days to appear on account. Doesn't even show as pending. Reviewed on: 31st January 2023

First Direct a brilliant company

Signing up was painless. They offer one of the best digital regular savings accounts too Reviewed on: 31st January 2023

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