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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.74 (1231 reviews)

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3.61

Based on 1,231 reviews, last reviewed 15th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

My bank account Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank Account reviews (1231)

Quick to help

Superb and quick response to fraudulent activity on my card. A simple phone call to cancel my card, send me a new card and returned the money I had lost. Reviewed on: 9th March 2022

New features

Like how HSBC are trying to keep up with the digital banks Reviewed on: 9th March 2022

Great linking of everything

Internet banking via the app is easy. It limks savings, current account and mortgage. Really easy to tranfer money Reviewed on: 8th March 2022

There is more room for improvement

Long wait on the phone is a pain in the arcs Reviewed on: 8th March 2022

Straight forward

Everyday straight forward bank account Reviewed on: 7th March 2022

no customer service

no customer service. £10,000 has disappeared so i would like to speak to someone. the live chat person doesn't know anything and can't see it - they told me to call - on hold for 20 minutes, spoke to someone who said they could see that it disappeared but i needed to speak to someone else, on hold for 80 minutes new person, new person then put me back to the begining.... Reviewed on: 4th March 2022

The Bank That Will Not Let You Leave

I would give no stars if I could! I have been a business customer for 7 years. Last year HSBC started with extremely invasive questionnaires to their busines customers. I complained and was told it was a regulator requirement. This is a complete lie. They then threatened to close the account down unless I gave further info. So I withdrew all funds (over £80K!), filled out a closure of account form, and took it into branch mid-Jan. They have still not closed the account over 5 weeks later. And have continued to charge a monthly fee and have now sent a replacement credit card. I can see this is going to be a battle that will end up at the financial ombudsman. Do NOT open an account with HSBC, especially if you are a business. Reviewed on: 24th February 2022

Corruption of data for their own advantage

4 million pounds redress scheme. The bank withheld historic archived data from me. They said it was destroyed, without proof the denied my claim of 3k. Took it further the FOS, The data they denied existed was provided to the FOS showing accounts unpaid, where did they come from. I took them to court, again they told the court they had little or no data because it had been destroyed. It cost 8k to defend a 3k claim! A data request proved hsbc lied about my data, and that they had made up bank statements, changed historic archived data. Used my altered data in a manner that changed the narrative causing me great stress and anxiety, as all those independent organisation accepted corrupt data as true. My claims is valid as I provided all the correction evidence. Could be owed 10k then there's the fraud allegation that needs to be addressed. I gave hsbc full disclosure of my claims with evidence to. Noel Quinn contacted but no responses just emails blocked. The business Review just says my claim closed, well its far from closed. I need help before it kills me. This is a statement of truth. With evidence to prove my allegations. Any comments or support welcome. Fca fos useless, ask Mr ethical Reviewed on: 21st February 2022

Some thieves steal your money and then harass you.

2 years ago, the amount of 500 pounds was stolen from me in several transactions, I answered the text message that it is not my transactions and I was called by someone and reassured that the money did not go away, after 4 months they appeared and the same amount on the grounds that I stole my own money I want to mention that I only had 30 pounds in the account and a 100 pound overdraft however 500 pounds left the account I solved the problem with obudsman and I changed the bank today I called again by the bank and asked if the transactions from 2 years ago are mine. Run away from this bank as much as you can. Employees also steal here. It is not possible after I have confirmed that it is not my payments that leave the money unhindered. Reviewed on: 20th February 2022

HSBC You are a total disgrace - Closed my account and havent' released my money

HSBC Buisness you are a disgrace I've been a customer for over 40 years After multiple attempts to complete the so called 'Safe Guarding' on line last year I was finally after 20 attemps,emails and hours on the phone and multiple visits to the bank - I was told it was complete. I sent documents and was told by person on the phone it was all signed off. NOT THE CASE The requests kept coming and the threats to close my account down with them. Guess what - They froze my account leaving my buisness with no accesss to any funds - They have closed my account HSBC still has all my money locked away - I can't access it - they promised 6 weeks ago they would send me a cheque for the balance in my account AS IF THEY WERE DOING ME A FAVOUR!! It's nothing more than criminal HSBC have not sent me anything I'm angry,disgusted and so will absoloutly never ever recommend this bank to anyone This is the treatment you get for 40 years of loyalty Sad days for you HSBC you used to be good- you had a face and I could go to the bank and talk to a buiness manager Nothing now - faceless and hopeless and beyond disapointing Reviewed on: 17th February 2022

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