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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.74 (1231 reviews)

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3.61

Based on 1,231 reviews, last reviewed 15th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

My bank account Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank Account reviews (1231)

Not recommended

Been with HSBC for 30+ years but they’ve let me down over a transaction dispute with an online insurance company and ended up (wrongly) taking over £100. No help from the online team, fraud team or my local branch. Have given up trying to contact them now so will leave and go elsewhere. Reviewed on: 16th February 2022

reassuring and helpful

i have been with HSBC for 30 years and i have found them very reassuring to have such a large international bank, when the banks are sometimes in turmoil, HSBC always seems ok, when i am abroad i know i can find a bank. i also really find their app easy to use and it helps me stay in budget. when i call them they do well helping me with my queries. Reviewed on: 10th February 2022

Good customer service via chat functin

I needed to check a few payments that were going out of my account and did so via the chat function on the HSBC site. It was very easy, worked well and staff were extremely helpful. Reviewed on: 7th February 2022

Great App

Easy to use and lets you know when you're in your overdraft. Easy to make payments and can use fingerprint log in also. Recommended! Reviewed on: 5th February 2022

It used to be a very good bank

Don't ever apply for a loan on line it's a joke, I received email form the bank with the title "Same helping hand..." to invite me to change my current loan rate. So I thought great that I can re applied to be turned down the percentage. I went to the my internet banking and applied online. I was waiting a much longer then 24h for response and they event did not phoned me to discussed, the underwriter Jo A....... just sent a cold message that the nothing they could do, they have to decline my application this time because I have to much under my name. I am paying all my bills without any delays even my current loan with the bank. We have joint account with my husband and we don't have any other account so everything is paid from HSBC account and should be spited for 2 as I do all finance in our family, that including most bills, phones, car insurance itp.. I was expecting a call not just a message, I did not expect this from the bank at all, this is disgusting, she writes to me as a responsible bank, it is ridiculous. I know now why they have only one star, think need to find another bank. Bank no longer treat anyone like a human, sad. Need to think about moving to other bank. Reviewed on: 4th February 2022

Robbing the poor

I run a small not for profit charity which has banked with HSBC for over 50 years. The bank has just started to charge us to operate the account -about £220 a year. I asked them to reconsider because they were essentially taking money out of charity but they told me to get lost. HSBC made $12.7 billion profit last year so clearly they are desperate for money. Whatever happened to social responsibility? Reviewed on: 1st February 2022

Excellent Bank

Helpful and knowledgeable staff, always friendly, great customer service, great product range and ease of use. Reviewed on: 28th January 2022

Long winded customer service

Seem to beat around the bush rather than be direst Reviewed on: 26th January 2022

Good experience generally but their investment strategy is unethical.

Overall a good, safe bank... but their investment strategy invest in some very unethical indices and listings. If you're ethically conscious then stay clear of HSBC. Reviewed on: 25th January 2022

Byebye HSBC

Sometimes I took much more time only for login; Sometimes I failed to login and I have to go to a branch; Sometimes a lot of branches close (ex, Kings Cross branch); Sometimes transferring my money to another bank with my name need a secure check. And always, you can never successfully give a call to HSBC customer service. In all, HSBC is now a title that will be gone in the near future. Reviewed on: 24th January 2022

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