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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1264 reviews)

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3.67

Based on 1,264 reviews, last reviewed 11th Mar 2025

733% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Excellent reminder service Will inform me of any direct debits coming up or due the next day, very helpful Reviewed on: 11th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1264)

Review of the HSBC, Bank Account:

Shocking

Used telephone banking to change my address as I have moved. The person I spoke to was not at all clear and spoke very quietly I asked them if they would talk louder but throughout the call they spoke very quietly. They told me after about half an hour that I had not passed the security questions and that the account was locked and I would have to go into a branch of the bank to rectify. The only branch in Northampton is in the town center is closed until 19th December?? My personal account details are being sent to the old address where all the occupants will now have access to my account?? Reviewed on: 25th November 2022

Reliable and Efficient Bank

I've banked with HSBC for more than 20 years and never had any issues with the banking aspect ...it is efficient, reliable. There have been occasions where the staff on the phone have not been very polite, but on the whole, the service has been good. Reviewed on: 15th January 2023

Great package

It is very easy to open an account +nice overdraft ready tu use Reviewed on: 14th January 2023

You can bank on you

The HSBC which incorporates first direct are a very helpful and informative bank Reviewed on: 14th January 2023

Good but

There is always buts. In this case but means But could be better. Anyway I would recommend it to an others. Reviewed on: 13th January 2023

A comprehensive look at the Pros and Cons

HSBC Bank is a well-known financial institution with a global presence. As a customer who has been banking with HSBC for the last 4 years, I can attest to its reliability and the range of financial products and services it offers. Here is a quick review highlighting the Pros and Cons of HSBC Bank: Pros: Offers a wide range of financial products and services Has robust fraud protection measures in place Responsive and friendly customer service Reasonable and transparent fees Wide network of ATMs for easy access to cash when traveling Cons: Some customers have reported challenges with account opening process Longer wait times for customer service reported by some customers Higher fees for certain services Overall, HSBC Bank is a reliable and trustworthy financial institution, but it's always good to compare the options available before making a decision. Reviewed on: 12th January 2023

Reliable

Good account support, but when trying to report something suspicious, the branch staff doesn't really care Reviewed on: 12th January 2023

Shocking

HSBC are a disgrace. I applied for private banking following a promotion and new salary. After a week, some letters saying welcome they then black listed me for zero reason and shut my account. I called and was told they couldn't say what was wrong so I checked all of my credit reports, sent GDPR requests to agencies, the lot. All clean. So clearly someone completely messed up at HSBC. Will be staying well clear of them as my career and income progresses - they will see none of it. Reviewed on: 11th January 2023

Hard to get hold of

HSBC have an automated chatbot and it's difficult to send a secure message and so it's really hard to get hold of them when you need them. Reviewed on: 10th January 2023

Works well

I love this bank account, I have no hidden charges and I can use as needed. Reviewed on: 10th January 2023

Hsbc app application

Very easy to use..lots of information on app. Reviewed on: 10th January 2023

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HSBC: Bank Account reviews

733% increase in 5 star reviews

20% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

HSBC Bank Account reviews (1264)

Shocking

Reliable and Efficient Bank

Great package

You can bank on you

Good but

A comprehensive look at the Pros and Cons

Reliable

Shocking

Hard to get hold of

Works well

Hsbc app application

Do you have a different HSBC product?

There's still more to see!

Join Smart Money People

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