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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.74 (1231 reviews)

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3.61

Based on 1,231 reviews, last reviewed 15th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

My bank account Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1231)

Review of the HSBC, Bank Account:

dependable, accurate and helpful

Using their in store and online banking service I've found that help is never too far away and always at hand. Reviewed on: 12th February 2017

Good bank

Consistent. I've used them for years Reviewed on: 8th July 2022

Fantastic bank

Person centred and forward thinking Reviewed on: 6th July 2022

Because they are fast

They are fast and thrustworthy and cheap Reviewed on: 5th July 2022

Average bank

Nothing special about them, interest rates are terrible Reviewed on: 1st July 2022

Process not People Dantes extra circle

Leaving aside the shocking savings rates they offer and the return to 1970's opening hours they make it neigh on impossible to transfer money to other organisations, every transaction I want to complete they flag as fraud and then their directly employed offshore 'payment validation ' team won't accept I am me, I know I am me and have been me for 57 years 41 of them as a HSBC customer but apparently I may not be me or I may have been coerced by me or my wife into wanting to move money from HSBC, if Dante was writing now there would be an additional circle to he'll. Reviewed on: 29th June 2022

Its like they want to starve you to death like some governements are trying to

Since changes to so called security with the ******* who run HSBC i can never get onto my own account and I am constantly locked out of my account. In a world where when they allow a crook to ripp off your account where you might have £500,000 in the Bank they will only give you £80,000 back when they allow it to be stolem. AVOID THIS BANK AT ALL COSTS THEY ARE OUT TO CAUSE YOU STRESS AND MONEY PROBLEM!!!!!!!!!!!!!!! Ive been stuck here for years until I get permission to Bank at a different BAnk....How I dont know but I hate these cheats at HSBC!!!!!1 **** **** *** *******!!!!! Reviewed on: 5th June 2022

Customer care

They are exceptional. I have been with HSBC for over 10 years and I have never considered leaving to another service provider. Reviewed on: 2nd June 2022

shocking

4 hrs on the phone ....do i need to say more Reviewed on: 13th May 2022

Customer service and security

Hsbc is more proactive with investors rather then general customers who has current account several times failed to act on the issues such as security reset or hsbc app or in terms of physical key nothing is user friendly even afte4 several phone calls long waiting no call back service very bad customer service . Reviewed on: 11th May 2022

Leaking your information dreadful customer service

The worst bank in the UK. I wish i could give them 0 stars but there is no such option! their customer service tells you they will sort something out for you when they dont. I am almost sure they are leaking some information to third parties. Bunch of scammers. I had an unrecognised transaction of 100£ on my card and I was 100% sure I did not give my details to anyone. I have ordered a new card and asked to dispute the transaction. Normally every transaction even the ones that dont go through are taken from your card for 5 days as “pending”, however this scammer one went through straight ahead. When I wanted to sort it out they asked me for my approval of them sharing my card details with some third parties! I replied later on and they told me it will take 17 weeks for them to dispute the transaction because they are busy!! The card that has arrived has the exact same 16 digit card number as the scammed one, the only sifference is the expiry date and the CVV. These few numbers are very easy to hack! When I keep contacting them again they are saying that they will connect me to the agent whenever they get free as they are very busy and they are not replying for a few days since then no matter how many times I am trying to contact them! I am surprised the government is still letting them to remain open! And when I tried to buy a phone from CEX they blocked my card completely despite of the fact that I have approved the transaction on mobile banking! They are acting like they are super safe but they are leaking information without your knowledge! Reviewed on: 20th April 2022

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