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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1263 reviews)

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3.67

Based on 1,263 reviews, last reviewed 6th Mar 2025

700% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Friendly staff helped my teen set up bank account After running into problems trying to set my under-18 year old up with an HSBC My Money account online, we visited the Derby branch. The member of sta... Read more Reviewed on: 6th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1263)

Review of the HSBC, Bank Account:

Hsbc service

for excellent customer services team. Give these guys the real credit. The way you talk to people of course helps Reviewed on: 31st August 2016

Great Bank

I've been a valued customer for many years and they've always been very helpful and friendly. They try to resolve any issues as quickly as possible. Reviewed on: 10th September 2024

Customer service has always been helpful and the onl...

Customer service has always been helpful and the online banking is simple and intuitive. Reviewed on: 10th September 2024

Unethical bank, if you can get past the login screen

Been with them on a few occasions and every time the same experience. They have the most complicated way to log into their accounts vs other banks. The names they give the codes, OTP, pins etc, vary throughout the process. So just logging in is a case of juggling 7+ different codes and passwords. No other bank seems to make it so hard to login apart from their child company FirstDirect. I had to repeatedly call them to unlock my accounts. Other than that, the bank account is average; nothing special, not even good savings rates like FD. And just like FD; the money isn't invested ethically. Reviewed on: 7th September 2024

Demanding customer but very happy to stay where I am

Moved to them 5 years ago after my previous bank deteriorated badly. Great mobile app, particularly the superb Balance after Bills feature, so you always know what you will have left over to spend, and instant notifications for security and to keep you up to date. Good website, which includes OFX and QIF transaction downloads so you can use your own personal finance software. Only had to ring them a couple of times in five years, and they answered straight away in the middle of the day and were very helpful. Rock solid reliability and dependability, with absolutely no hassles such as glitchy software, logon issues or declined debit or credit card payments that you see with other banks. Apart from the current account and credit card, I've also opened the separate Global Money Account for travelling abroad, and an Online Bonus Saver for quick easy access to extra money through the app if unexpected expenditure arises, and as a holding account until I put money into building society savings. Points for improvement include maybe bringing back the facility to send secure messages from online banking, and increasing the daily transfer limit, but these are very small beer compared to the excellent overall experience. I find their low-ish Ipsos and TrustPilot rankings puzzling, because the bank I left ranks higher with both, but HSBC have been way, way better. Highly recommended if you want hassle-free mobile and online personal banking, that just lets you get on with your life. Reviewed on: 6th September 2024

Good to know

Good service. So impressed to make the effort Reviewed on: 4th September 2024

Awful bank, I would not have recommend to anyone.

Awful bank, I would not have recommend to anyone. They sent 2k to my partners account, we got in touch with them reporting suspicious activity on BA and asking them what the money was for. We were told twice that the transaction is all ok but bank did not tell why the money was sent. After a 4 weeks, we have put the money as a deposit for a new car and two days later this bank took the 2k back, causing my partner going into 2k overdraft. Bank contacted again - they admitted this was their fault as someone from them sent the money to the wrong account. They told us there was nothing they could do about it and told my partner he could re-pay monthly, however monthly interest would be applied. Absolutely disgusting behaviour. Please avoid this bank. Reviewed on: 1st September 2024

I feel like most of my friends get a better experien...

I feel like most of my friends get a better experience from their banks, e.g a good chunk of money when they open their bank, reasonable credit, and overdrafts. My bank got rid of my student overdraft a year early. Reviewed on: 25th August 2024

App is easier to you and they are responsive

App is easier to you and they are responsive Reviewed on: 23rd August 2024

Can’t complain.

Can’t complain. Front line staff could be better trained. The local branch is electronic services. No cash services anymore. I would go to a bank like Metro if it was in town. Reviewed on: 23rd August 2024

HSBC very fast and popular bank for England I like...

HSBC very fast and popular bank for England I like it Reviewed on: 23rd August 2024

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