Write a review

HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1232 reviews)

View other HSBC products

3.61

Based on 1,232 reviews, last reviewed 5th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

Easy to use, always helpful Easy to use, always helpful. Really appreciate their app. Reviewed on: 5th February 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

Read all reviews See your review

About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1232)

Review of the HSBC, Bank Account:

Shocking Customer Service

every time I have a problem they make it an even bigger one Reviewed on: 24th November 2019

Impersonal and slow

HSBC have a global image and might be handy if you’re international. However, I found them to be very impersonal and lacking in basic service. Their telephone colleagues don’t know what to do, and it’s a nightmare speaking to someone in my local branch (average wait 1 hour). App works alright but nothing special. I’m mostly disappointed in their ethical status and lack of value from everyday products. I’ve closed my account and will be going somewhere I’m treated as a person and not number! Reviewed on: 11th March 2024

Easy to use app covering all my accounts with the sa...

Easy to use app covering all my accounts with the same app Reviewed on: 11th March 2024

Would recommend

I have been with them for nearly 8 years now and have found them quite helpful especially during lockdown Reviewed on: 5th March 2024

Careless and arrogant

I called HSBC bereavement team to ask about my late wife's account. The agents on the phone just didn't care. All they wanted was getting me off the phone as quickly as possible. Reviewed on: 2nd March 2024

Couldn’t access my funds to book family holiday.

Couldn’t book flights via my debit card because of a bank issue and told me to try tomorrow. By then the seata will be gone and more expensive. Told them to escalate it which they said sure, will take 2 days. Disgusting service when I can’t access my cash to pay for things. After 25 years and many issues over the years, that’s it, I’m done with this terrible bank. Reviewed on: 1st March 2024

Mobile app keeps crashing on payment approvals.

Mobile app keeps crashing on payment approvals. Low interest rates on savings. Bank branches are open a short day and not at times when I can get to one. Cash deposit machines in branch only work on perfect notes meaning neee to queue at counter to deposit cash. Reviewed on: 28th February 2024

Horrible service and horrible management.

Horrible service and horrible management. They don't know what they're doing and are a dreadful business. I worked here and can say there systems are slow and unreliable, management believe staff members are replacement so they'll keep hiring new people and stop training the old ones. This is one of the reasons why customers have issues because most of there staff members are new. They don't value staff nor do they value customers, there have been more and more complaints and they refuse to change their systems or the way they run things, staff turnover is the highest. DO NOT BANK WITH HSBC AND DO NOT WORK FOR HSBC. Reviewed on: 27th February 2024

Terrible service, always fails me.

Terrible service, always fails me. Very rarely supports you when needed Reviewed on: 26th February 2024

Easy current account, with a good switch bonus when...

Easy current account, with a good switch bonus when I joined Reviewed on: 22nd February 2024

HSBC, good but lacks options...

Overall, HSBC are a decent bank with generally quick and good customer service. The area it lacks the most is it's accounts, they aren't competitive and don't provide decent interest rates. The app is really easy to use and handy to see all your accounts in one place... Unless you've had to move elsewhere for better rates. GIA account is nice and simple and gives great options for investors of all levels. Reviewed on: 22nd February 2024

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Student Current Account
from RBS 3.86 from 12 reviews
Reward Account
from NatWest 4.79 from 918 reviews
Choice Current Account
from Danske Bank UK 4.05 from 19 reviews

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub