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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1221 reviews)

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3.61

Based on 1,221 reviews, last reviewed 25th Nov 2024

17% decrease in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Good service and customer service is efficient Good service and customer service is efficient Reviewed on: 11th October 2024

Latest lowest rating:

1

How nice of you to lie to someone with mental health. How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental h... Read more Reviewed on: 20th November 2024

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About this product

HSBC’s Bank Account is accompanied by its mobile banking app, with a range of features to help you understand your spending. There are both arranged and unarranged overdraft options available and account holders can access all of HSBC’s savings accounts.

Choosing the right current account and provider can be difficult. But it’s important to be confident in the place you store your money. Our HSBC Bank Account reviews can give you valuable insight into life as a HSBC account holder.

Find out how long customers have been with HSBC and how satisfied they are with the Bank Account. Learn more about the mobile banking app and the features it has to offer. Read genuine experiences with the customer service team to see how HSBC handles its customers' issues. Find out if account holders would recommend the Bank Account to family and friends. Take a look through our HSBC Bank Account reviews to find the ones most useful to you.

If you have a HSBC Bank Account, share your experience with our Smart Money People community. How long have you had the account and is it your main current account? What are the pros and cons you’ve experienced whilst banking with HSBC? If you have an overdraft, were you satisfied with the options you had to choose from? Do you use the mobile banking app, and if so, what are your favourite features? Write an honest HSBC Bank Account review today. Together, we can help people like you make better financial decisions.

HSBC Bank Account reviews (1221)

Review of the HSBC, Bank Account:

Impersonal and slow

HSBC have a global image and might be handy if you’re international. However, I found them to be very impersonal and lacking in basic service. Their telephone colleagues don’t know what to do, and it’s a nightmare speaking to someone in my local branch (average wait 1 hour). App works alright but nothing special. I’m mostly disappointed in their ethical status and lack of value from everyday products. I’ve closed my account and will be going somewhere I’m treated as a person and not number! Reviewed on: 11th March 2024

Don’t care about their customers

Huge craggy monolith with zero interest in normal customers. General disdain demonstrated over the years, but topped off with leaving me stranded 6000 miles from home with no access to cash after my wallet was stolen. (In a city with a massive HSBC presence!) customer “service” basically said tough luck. Reviewed on: 3rd February 2024

Service is not good to the customers

Service is not good to the customers Reviewed on: 18th January 2024

Very good management and really helpful for the stud...

Very good management and really helpful for the students. Reviewed on: 17th January 2024

Appalling customer service.

Appalling customer service. I applied for an HSBC Advance current account on 30th October, HSBC acknowledged my application and confirmed that they would "need to do some important checks. This may take up to 10 days". I heard nothing so I raised a formal complaint which was acknowledged with a reference on 4th December. I've since continued to receive generic, seemingly automated e-mails telling me "We are taking your concerns seriously and again, I'm really sorry for the continued delay" though the reality is I don't believe they are taking my concerns seriously and I don't believe they're sorry. This is by far the worst customer service experience I've ever received from a bank or any financial institution. At time of writing in January 2024 its now been 73 days since I applied for this current account and 38 days since I raised a formal complaint and the account is still not open and the complaint has still not been appropriately responded to. Reviewed on: 11th January 2024

Really bad experience and the way they treated us

Really bad experience and the way they treated us Reviewed on: 10th January 2024

..customer service

On December 24th 2023, I submitted an application online for a 1 year Fixed rate of 4.7 % on £10000. As of today I have made several phone calls to HSBC to ask why my application has NOT been processed, but is still pending, but have had no email, message or phone call to confirm why HSBC has not processed the account I applied for. Reviewed on: 3rd January 2024

Smooth customer service.

Smooth customer service. App is a bit hard to read (lots of text) Reviewed on: 3rd January 2024

Very poor telephone service very good in bank serviec

The person that I spoke to for telephone banking asked 10 questions for security I answered them all correctly as they were questions about me, but the person I spoke to had a very strong accent and could not understand my English accent? And she was difficult to understand what a waste of time she said I had answered the question incorrectly I had not she just couldn't understand English what a waste of time, I had to go into the band branch to find someone who understood English. Reviewed on: 15th December 2023

HSBC acts as typical scammer!

HSBC acts as typical scammer! It does not allow to your money online (when confirming transaction it displays “temporary service unavailable” (read : all day), ordering payment via phone, agent confirming it, money stays on my daughter’s bank account, nothing happens, payment (urgent one) not realized! She can not use her own money for paying an invoice! Reviewed on: 12th December 2023

Incompetent and uncaring organisation

I've been a business account holder with HSBC for 13 years. I have a premium HSBC personal account. 32 days ago HSBC closed one of my business accounts because they didn't have the correct ID on file. No telephone call, no email just a letter that went to our postal address. Consequently the the letter was not opened in time so HSBC took action to close the account. The safeguarding team who operate out of Malta (tax haven) have taken over 30 days to review a single piece of ID (HMRC Tax Return). My account is still closed and over five figures in cash have been taken by HSBC. The safeguarding team are lying to customers or are poorly trained (you can make your own mind up on this) and have no understanding of the damage they are causing to a successful and profitable business that contributes over six figures per year just in Corporation Tax. I would advise anybody considering an HSBC business account to abandon the idea very quickly and look at alternatives. Reviewed on: 24th October 2023

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