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Richard Raynor

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Review of the HSBC, Bank account:

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Incompetent and uncaring organisation

I've been a business account holder with HSBC for 13 years. I have a premium HSBC personal account. 32 days ago HSBC closed one of my business accounts because they didn't have the correct ID on file. No telephone call, no email just a letter that went to our postal address. Consequently the the letter was not opened in time so HSBC took action to close the account. The safeguarding team who operate out of Malta (tax haven) have taken over 30 days to review a single piece of ID (HMRC Tax Return). My account is still closed and over five figures in cash have been taken by HSBC. The safeguarding team are lying to customers or are poorly trained (you can make your own mind up on this) and have no understanding of the damage they are causing to a successful and profitable business that contributes over six figures per year just in Corporation Tax. I would advise anybody considering an HSBC business account to abandon the idea very quickly and look at alternatives. Reviewed on: 24th October 2023

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