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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (213 reviews)

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2.11

Based on 213 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (213)

Review of the HSBC, Business Banking:

Nervous Breakdown with HSBC

For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been shattered. The frustration and struggle I have endured with their customer service have been nothing short of exhausting. For the past month, I have been trying—without success—to complete the FATCA process. Each time the form is rejected, yet no one is willing to guide my accountant on how to correct it. It feels like shouting into a void, with no real support or solutions. To make matters worse, I attempted to apply for a business loan, only to find that my only option was an impersonal online form—one that was promptly rejected, with no clarity on how to proceed. I am now desperately searching for a bank that genuinely values its customers and provides in-person assistance when needed. If you care about your time, sanity, and financial well-being, I strongly advise avoiding HSBC—unless you’re willing to endure endless frustration and disappointment. Reviewed on: 14th February 2025

8

heeeeeeeeeeeeeeeeeeeeeeeeeeee6yuyutmjkh ghdt Reviewed on: 25th May 2019

No good for business loans

This is not a bank looking to support startups, don't waste your time. Reviewed on: 23rd April 2019

BUSINESS BANKING do not go there!! Awful and ongoing negative experience.

From start to finish the setting up of the business bank and ongoing internet banking issues have been frustrating to say the least. I have complained 3 times to date and the service just plods on. Internet banking is a nightmare and fraught with IT issues, the latest being not use of the fob to set up standing orders for the past week. (informed by tel banking staff). Informed that I am not set up for telephone banking so need to go into my nearest branch to set up 4 standing orders............ in this day and age , really???? So I have had to fill a form in for telephone banking and wait for this powers that be to process this. BTW it took over 3 weeks to set up the business account, again in this day and age , really???? Awful experience! Would change banks but really cannot face the same issues elsewere. Reviewed on: 12th April 2019

Quick setup and all encompassing

tried other banks who were slow to set up or lacked normal big bank features - went to HSBC and had an all singing all dancing start-up account in less than 10 days Reviewed on: 8th February 2019

Very efficient and good service

Have had my business bank with them since the start and find it easy to use. Reviewed on: 13th January 2019

Helped

Had to pay in cheque and machine was playing up. Was helped without any attitude from staff as soon as someone became available. Reviewed on: 15th October 2018

Serious issues

Applied online for a business account on Aug 3 Today is 5th of September. Account is not yet open. If you call them prepared to wait for at least 15 minutes until you can reach someone. Presumably they have some serious issues in their process. More than 30 days to open an account is unacceptable in any circumstances. Presumably once you are a customer the problems are going to intensify. Avoid! Reviewed on: 5th September 2018

Oh Good God avoid

This is specifically about business banking I have had a personal current account for decades that is fine. Applying for a business account made sense as all the family have presonal accounts with HSBC. The application process is so glitchy it beggars belief- I had to keep chat on and use it constantly for the process which took days and days because of the problems. Then they wouldn't accept their own bank statements as address proof so it was turned down- after telling me they would. A business advisor was not available in my central London location so I attempted to get an appointment elsewhere and the wait was two months. These applications time out after one. A regular advisor couldn't help though she did explain that the application was rejected due to using an HSBC statement. We tried using a tax notification as instructed next. It did not say anywhere that this could not be self assessment. So it was rejected again. Since the person n question is self employed and applying for a bank account as a sole trader it would appear a bit illogical to expect another ind of tax notification. Instead of applying for tax credits as advised, or a drivers license or putting said persons name on the council tax bill we are simply applying to another bank. I actually spent all of one day once trying to get through on the phone without luck. This is days and weeks of my life I can never get back, and the advisors while pleasant repeatedly gave me wrong advice. I am planning to also move all of our personal accounts now, this was such a bad experience, and it makes me think having the account could never work either. Reviewed on: 21st August 2018

Waste of time, Nobody cares

Today is the 48th days that my application is in pre approval stage, Nobody cares in customer service, they just making the promises and apologising! I finally submitted my complaint yesterday, lets see if there is any outcome. MY ADVISE: DON`t EVEN think about HSBC business account Reviewed on: 18th July 2018

Don't even think about it! You will waste hours of your life and get nowhere

Almost impossible to actually setup an account, speak to anyone who cares or generally interact with this 'bank'. Took their specialists 14 working days to get back to me. Time is precious, give none to HSBC. Reviewed on: 9th May 2018

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