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HSBC: Credit Card reviews

Name: Credit Card
Rating: 3.59 (106 reviews)

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3.36

Based on 106 reviews, last reviewed 1st Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

20%

12%

20%

Latest highest rating:

4

Very happy with HSBC. Very happy with HSBC. The CS team is always very helpful. Reviewed on: 12th April 2024

Latest lowest rating:

2

With so many banks to choose, why even consider HSBC I applied for an HSBC Visa Credit Card and it was the most unnecessarily complicated application you could imagine. Furthermore, I then applied for an... Read more Reviewed on: 1st December 2024

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About this product

HSBC Credit Card reviews can help you to find out about the pros and cons of the HSBC Credit Card credit card. What kind of features do HSBC customers like? Find out more about the HSBC Credit Card by reading our trusted Smart Money People reviews. You can also write your own HSBC Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

HSBC Credit Card reviews (106)

Review of the HSBC, Credit Card:

Good website and mobile app

Website and mobile app very user friendly. Reviewed on: 11th April 2023

With so many banks to choose, why even consider HSBC

I applied for an HSBC Visa Credit Card and it was the most unnecessarily complicated application you could imagine. Furthermore, I then applied for an additional user card which was even more difficult. I used the card for just one transaction and have now shredded the card. Trying to set up a direct debit for the repayments was sooo time consuming, so I decided to pay the card off and even that was hard work. I then tried Barclaycard and the experience of applying and setting up payments was an absolute breeze. I imagine the only reason one would consider using HSBC is because you've always been with them and don't know any different. Reviewed on: 1st December 2024

Terrible customer service - avoid at all costs!

After receiving my Platinum CC with a 10000$ Credit limit, I reduced it online to $6000 for security reasons. A month later I wanted to book international flights and tried online to increase limit back to $10000. Incising limit online did not work. I had to refill the form (provided same details as original application) and credit increase was denied. I called HSBC but the call center staff unable to provide reasons (offered to reapply in 3month time!). If I had been advised prior to reducing limit I had to re-apply to re-instate the original CC limit, I would not have reduced the limit. As a result, I missed out on a better airfare costing me money. I have now moved all my business to ANZ. Great job Jessica Power, Head of Wealth and Personal Banking, HSBC Bank Australia Limited for properly annoying and loosing customers! Never again. Reviewed on: 18th June 2024

Worst Bank of all times - HSBC.

I applied HSBC Credit card through the mobile banking app. I am a Premier HSBC customer and have been with the bank for almost two years. After doing a hard check on my credit profile, my application was approved and I receive sms confirmation mentioning my limit. However, they asked me to visit the bank few times. First they wanted some documents and they wanted me to upload my signature in person along with a signed Terms and Conditions form. Few weeks went by and new requests kept on coming. After multiple weeks and going through all of this, when I finally checked the status of my card, I found out that they had messed up the process and I needed to re-apply and do this all over again. I am closing all my accounts with them. In the era of Monzo, Starling and Santander, I have no business with them anymore. Reviewed on: 4th June 2024

I challenged a tarnation.

I challenged a tarnation. Had to fill in a proper form send it and 3 months later they still haven't responded. Reviewed on: 4th June 2024

Good could be a bit quicker to set up account...

Good could be a bit quicker to set up account Reviewed on: 15th April 2024

Very happy with HSBC.

Very happy with HSBC. The CS team is always very helpful. Reviewed on: 12th April 2024

Fair reward program, easy to use platform

Fair reward program, easy to use platform Reviewed on: 16th February 2024

Great customer service especially during a fraud alert.

Great customer service especially during a fraud alert. Reviewed on: 15th February 2024

Total waste of time!!!

I was pre-approved for 0% balance transfer of £5000, but after answering personal questions both on line and over the phone, was offered a credit limit of £1000. Total waste of everyone’s time, and felt that ai had sold my soul to the bank for them to then not approve the credit ai was applying for! Reviewed on: 4th February 2024

New credit card

Just took out a new credit card. I am already a customer so there wasn't much admin but the process was quick and easy. I'm happy. Reviewed on: 4th January 2024

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