Write a review

Jaja Finance : Credit Card reviews

Name: Credit Card
Rating: 1.35 (139 reviews)

View other Jaja Finance products

1.45

Based on 139 reviews, last reviewed 15th Apr 2025

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

New on the scene , easy to use app, decent credit li... New on the scene , easy to use app, decent credit limit , customer service could improve slightly Reviewed on: 15th April 2025

Latest lowest rating:

1

My card was used fraudulently in November 2024 and I... My card was used fraudulently in November 2024 and I am being treated like a criminal, they have blocked my App access and because I didn't know my se... Read more Reviewed on: 3rd April 2025

Read all reviews See your review

About this product

Jaja Finance claim to offer the next generation credit card. It's a pretty bold claim! But if you want to learn more about this mobile first credit card, make sure you read what our Smart Money People community have to say. Alternatively If you're a Jaja Finance customer, why not leave your very own JaJa Finance credit card review below and let others know what you thought.

Jaja Finance Credit Card reviews (139)

Review of the Jaja Finance, Credit Card:

Useless

Jaja Finance claim to offer the next generation credit card. It's a pretty bold claim! Well if next generation means it doesn't work and a terrible service than it's a true claim! Trustpilot has 54% of 1 star comments while 60% are 3 star or below! I am giving up on them! Reviewed on: 24th July 2021

Reply from Jaja Finance Hi Mike, We are sorry to hear you are dissatisfied with the service we are offering. We are keen to help if there are any issues that can be resolved for you - please email [email protected] if so and we can see what we can do. Kind regards, Jaja Team Response date: 27th July 2021

post office card transferred to jaja

3 days trying to get through to jaja waited 10 months for a refund from post office credit told i would i be refunded on the 13th of October given £100 compensation for post office mistakes only to then be transferred to jaja were 10 mins later they took back £200 out of my account double what they gave me , still no refund for my flights they dont answer the phone or email and web chat is joke , this company is a joke Reviewed on: 15th October 2020

No body answering the phone

Tried to phone customer services 3 times now given up ex Post Office credit card customer had no problems with them at all now cant even talk to any body JA JA never heard of them and if this is how they do business time to move on ! Reviewed on: 8th October 2020

Surprise transfer from Post Office!

I knew nothing about this transfer - OK I don't read the FT but surely the PO should have contacted us?? It seems it's VIsa, not Mastercard. The app was easy enough to handle but can't see 'pending' transactions. I only use the card in Europe and have no idea if the card will continue to be as competitive as the PO (exchange rates and no fee loading?). I can't find any info on it so all-in-all the transfer wasn't handled adequately from my viewpoint. Reviewed on: 5th October 2020

Pathetic Service

Transferred from Post Office. Tried without success to register via the app. Told to contact customer service but gave up after 30 minutes on hold. Terrible start to a new relationship, pathetic customer service. Reviewed on: 5th October 2020

Will it ever happen ??

Over the summer and now the autumn I keep getting emails from the Post Office saying my credit card is moving to Jaja. Still no signs the promised app or card. Guess they've simplified the credit card experience it will never happen.... Time to move to a card issuer who can deliver Reviewed on: 15th September 2020

Smart and simple

Very straightforward onboarding process and app very easy to use; can manage account via app with no fuss and can reach for help when needed via chat platform Reviewed on: 29th January 2020

Best credit card in the UK

Great easy to use innovative credit card! Definitely the best on the market! Reviewed on: 28th January 2020

Great service and innovation

Amazing innovation in the marketplace - true disruption in the market Reviewed on: 5th December 2018

Alternative products

Zero Credit Card
from Santander 3.64 from 16 reviews
Gold Card
from first direct 3.92 from 8 reviews
Advance Credit Card
from Lloyds Bank 3.97 from 58 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub