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Jaja Finance : Credit Card reviews

View other Jaja Finance products
1.45
Based on 135 reviews, last reviewed 7th Oct 2024
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
6%
See only 4 star reviews
2%
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1%
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1%
See only 1 star reviews
90%

Latest highest rating:

5

Jaja credit card is an excellent choice for those lo... Jaja credit card is an excellent choice for those looking for a straightforward, no-nonsense credit card with a strong digital platform. Its ease of u... Read more Reviewed on: 3rd June 2024
J H's avatar
J H

Latest lowest rating:

1

Very bad experience,my credit card is being closed b... Very bad experience,my credit card is being closed before l even use it. I called them and they said my account is under investigation. Reviewed on: 7th October 2024
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SC
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About this product

Jaja Finance claim to offer the next generation credit card. It's a pretty bold claim! But if you want to learn more about this mobile first credit card, make sure you read what our Smart Money People community have to say. Alternatively If you're a Jaja Finance customer, why not leave your very own JaJa Finance credit card review below and let others know what you thought.

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Jaja Finance Credit Card reviews (135)

Utterly dreadful

1
Can only assume that this company has provided no training at all for staff. I got moved from the post office to this company and after fighting with the supposed brilliant app I decided to close my account. 4 weeks later and 3 calls I now have 3 cards arrive, still noT closed And apparently everyone I speak to is not authorised to do anything!!!!! Reviewed on: 2nd November 2020
Stephen M's avatar
Stephen M

should be called haha as they are an absolute joke

1
Avoid this place like the plague. they don't send statements then charge you a fee for late payment. Impossible to get through on the phone, and when you get through no help at all. Reviewed on: 31st October 2020
heather henry's avatar
heather henry

Is this a training site for new credit card operatives?

2
Forced to use JaJa (does that really sound like a professional name for a card dealing with finances?) after Post office bailed out from BoI. Utterly useless apart from one operative who we finally got to speak to and who dealt with our problem...others sounded like they were reading from training manuals, were hard to understand, treated us as idiots etc. Their security system for trying to access your account is flawed, it requires inputting a 4 figure number sent to your phone - you are allowed 30 seconds...but then your number doesn’t arrive for 20 seconds - don’t make a mistake!! We ended up losing our security clearance until their one operative who knew what she was doing sorted it out and got them a second star. Best of luck. P.S....they do always say they’re sorry! Reviewed on: 29th October 2020
Woodend's avatar
Woodend

Awful Company To be Avoided

1
This company is money grabbing, abysmal long waits followed by unprofessional call handlers that make you wonder if you are through to a real company. Very dodgy, so much so that after initial contact with after changeover from Post Office I am cutting up my JaJa card and closing my account. Reviewed on: 28th October 2020
Shane's avatar
Shane

hideous

1
AA handed over to these idiots ,AA were bad enough but no its even worse.app wont work ,biometrics dont work ,doesnt log you out ,online doesnt recognise my details ,very very unsafe app ,im almost sure jaja finance is a bunch of monkeys operating out of london zoo ,YOU ARE DISTRESSING PEOPLE SORT IT OUT ,you may get some extra bananas. Reviewed on: 28th October 2020
reepoman's avatar
reepoman

Simply Awful

1
A month after transfer from Post Office I still cant access my details via app or online. Five calls made (each one in queue for 45 mins plus) and still no resolution. Awful Awful Awful Reviewed on: 27th October 2020
P's avatar
P

Appalling cockup

4
When the app wouldn’t accept any of my details I then spent 40 minutes waiting for my call to BOI to be answered. After another 40 mins talking to somebody it still didn’t work and was told they are trying to update the app. BOI should be ashamed of their mishandling of this credit card transfer and the inconvenience it is causing. Reviewed on: 26th October 2020
Catherine Owens 's avatar
Catherine Owens

appalling

1
BOI transferred my card to this crowd. I had m BOI card for sixteen years. I never had an issue or a problem. My credit card was taken off my BOI app - I tried repeatedly to register with JAJA and the App simply would not recognise my details. I rang them three times to register - 45 minutes each time. I was told there was IT problems and that I would receive an email. I received nothing. I sent messages to BOI for a complaints email address for JAJA and was told it was nothing to do with them. I was left in a situation where I didn't know balance and how to pay it off as there is no physical presence NI. Just horrendous. I just the card up, transferred the balance and went elsewhere. Reviewed on: 26th October 2020
e murphy's avatar
e murphy

Bank of Ireland Transfer

1
B of I sold credit card services to JaJa. I was automatically moved over. I tried to register online but they did not recognise my number. I rang the helpline and was kept waiting for 15 minutes each time. The most annoying thing is the voice keeps telling me that I can use the online service which I can't. They have yet to sort the matter out now into second week. Very poor service. No email address to contact. Reviewed on: 25th October 2020
Victor Uprichard's avatar
Victor Uprichard

I would give this 0 stars if i could.

1
I would give this 0 stars if i could. Forced to use there servives by Post Office. Totally unable to register via app, website or phone. Totally unable to pay off my balance over the phone, i just wanted to pay it off and cancel the service. Unfortunately i can't. Reviewed on: 25th October 2020
Jakson Rounding's avatar
Jakson Rounding

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