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Jaja Finance : Credit Card reviews

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1.45
Based on 139 reviews, last reviewed 15th Apr 2025
100% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
6%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
90%

Latest highest rating:

5

New on the scene , easy to use app, decent credit li... New on the scene , easy to use app, decent credit limit , customer service could improve slightly Reviewed on: 15th April 2025
Kashif h's avatar
Kashif h

Latest lowest rating:

1

My card was used fraudulently in November 2024 and I... My card was used fraudulently in November 2024 and I am being treated like a criminal, they have blocked my App access and because I didn't know my se... Read more Reviewed on: 3rd April 2025
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Dazzerdazn
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About this product

Jaja Finance claim to offer the next generation credit card. It's a pretty bold claim! But if you want to learn more about this mobile first credit card, make sure you read what our Smart Money People community have to say. Alternatively If you're a Jaja Finance customer, why not leave your very own JaJa Finance credit card review below and let others know what you thought.

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Jaja Finance Credit Card reviews (139)

Poor if any security

1
After months of being told my Post Office card was being transferred to the new "Start UP" I received an email welcoming me to Jaja. They obviously now have all my personal details as they emailed me. But they wanted me to complete a new on line registration and so asked me to enter all my, personal, banking and credit card details over an open Internet connection. I do not even enter my basic card details into the web when making purchases, I will only use PayPal for on line... Reviewed on: 9th November 2020
Rod's avatar
Rod

Worse and Worse.

1
My PO Card personal details passed to a new, start up company without my permission. Is that allowed under Data Protection rules? JaJa= 'Yeah,Yeah'. PO and AA card business bought for £530 million from Bank of Ireland by a Norwegian group. Not been operating long but the CEO just stood down. Hope I get my overpayment back before it goes bust. Don't feel it has much of a long life. Trust Pilot reviews show more detail. Update 11th November. Been waiting for nine days for £569.6... Reviewed on: 6th November 2020
DaveK's avatar
DaveK

Useless

1
Get out as soon as you can- appalling all round. Reviewed on: 4th November 2020
KH's avatar
KH

Worst company I have ever dealt with.

1
JaJa is absolutely the worst company I have ever dealt with. My post office account was transferred - and I have had nothing but trouble since. The website didn’t work, JaJa have therefore owed me money for 10 days. I have spent endless hours on hold, in phone queues, being given other numbers to ring - some of which were unobtainable. The on hold noise is awful static, scratchy, headache inducing, discordant, an awful thing to be forced to endure for hours and hours, day afte... Reviewed on: 2nd November 2020
Jacqui Norman's avatar
Jacqui Norman

Utterly dreadful

1
Can only assume that this company has provided no training at all for staff. I got moved from the post office to this company and after fighting with the supposed brilliant app I decided to close my account. 4 weeks later and 3 calls I now have 3 cards arrive, still noT closed And apparently everyone I speak to is not authorised to do anything!!!!! Reviewed on: 2nd November 2020
Stephen M's avatar
Stephen M

should be called haha as they are an absolute joke

1
Avoid this place like the plague. they don't send statements then charge you a fee for late payment. Impossible to get through on the phone, and when you get through no help at all. Reviewed on: 31st October 2020
heather henry's avatar
heather henry

Is this a training site for new credit card operatives?

2
Forced to use JaJa (does that really sound like a professional name for a card dealing with finances?) after Post office bailed out from BoI. Utterly useless apart from one operative who we finally got to speak to and who dealt with our problem...others sounded like they were reading from training manuals, were hard to understand, treated us as idiots etc. Their security system for trying to access your account is flawed, it requires inputting a 4 figure number sent to your phon... Reviewed on: 29th October 2020
Woodend's avatar
Woodend

Awful Company To be Avoided

1
This company is money grabbing, abysmal long waits followed by unprofessional call handlers that make you wonder if you are through to a real company. Very dodgy, so much so that after initial contact with after changeover from Post Office I am cutting up my JaJa card and closing my account. Reviewed on: 28th October 2020
Shane's avatar
Shane

hideous

1
AA handed over to these idiots ,AA were bad enough but no its even worse.app wont work ,biometrics dont work ,doesnt log you out ,online doesnt recognise my details ,very very unsafe app ,im almost sure jaja finance is a bunch of monkeys operating out of london zoo ,YOU ARE DISTRESSING PEOPLE SORT IT OUT ,you may get some extra bananas. Reviewed on: 28th October 2020
reepoman's avatar
reepoman

Simply Awful

1
A month after transfer from Post Office I still cant access my details via app or online. Five calls made (each one in queue for 45 mins plus) and still no resolution. Awful Awful Awful Reviewed on: 27th October 2020
P's avatar
P

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