New Day are a shambles. My bank does not recognise New Day’s new account. Why does John Lewis subcontract their services incapable companies that do... New Day are a shambles. My bank does not recognise New Day’s new account. Why does John Lewis subcontract their services incapable companies that do not share their values? Just stick to your core business.. my rating refers to New Day’s, not to John Lewis stores, though the6 need to sharpen up their customer service there too. Read more Read less

Like another review, I've encountered issues with NewDay's new account information and not being updated to banks. Had a heated discussion with a representative of... Like another review, I've encountered issues with NewDay's new account information and not being updated to banks. Had a heated discussion with a representative of their complaints department, who informed me that 'some' banks had updated there lists. Some.... is not 100%. Eventually First Direct managed to send a test payment successfully, but it should not have been such a convoluted manner. I should have been able to set NewDay as a new bill, and not encountered all these issues. Newday just blamed First Direct, but was unable to provide any information for me to challenge First Direct with. Having never missed a payment with John Lewis, I will be applying for a different credit card. I have complete confidence in First Direct, zero confidence in Newday, which is giving John Lewis Partnership a bad reputation. Read more Read less

The OTP system for verifying cards has never worked properly for me: today was the latest occurrence. Earlier this year I put in a compliant.... The OTP system for verifying cards has never worked properly for me: today was the latest occurrence. Earlier this year I put in a compliant. The response was:"I’ve checked all the details of your complaint carefully and, taking all the relevant factors into account, I’ve decided to uphold your complaint. "I understand you may feel disappointed that I am not upholding your complaint, so I’ve provided details about how I came to this decision…” So the complaint was apparently upheld and I’m supposed to be disappointed! The service under NEWDAY is third rate. Read more Read less

Brought John lewis home insurance because I thought it was the best,but poor communication throuout the claim with me doing most of the work and... Brought John lewis home insurance because I thought it was the best,but poor communication throuout the claim with me doing most of the work and chasing people up.Not what i would expect from them,i am going to cancel through fear of the same level of care if my house burnt down. Avoid at all cost. Read more Read less

They have just changed their bank account details, however the informing letter is written in the smallest font with no hint about how important the... They have just changed their bank account details, however the informing letter is written in the smallest font with no hint about how important the message is..no bold, no big lettering , no red ink.. pathetic way of communicating something so important...signed off by "Emma Wilson, Director (no less) of Customer Contact Centres. On page 2 she tells us the sort code to use , she omits to say payee should be NewDay Ltd, not NewDay Bank. Phoned First Direct about this and they said New Day or J Lewis have not yet provided updated info so is not on their list of credit card payees yet. Eventually worked it out and tested with a £1 payment. Really don't like the way they treat customers and how they communicate. Read more Read less

Had a leak in a roof, plaster came down. Assessor came round and said i should be covered for ceilings and carpets. Sedgewickes refused the... Had a leak in a roof, plaster came down. Assessor came round and said i should be covered for ceilings and carpets. Sedgewickes refused the claimand after numerous emails and chasing, i ended up with nothing. Avoid at all costs Read more Read less

John Lewis Mastercard have a significantly shorter period between bill date and payment date. So much for never knowingly undersold. Spivy and mean minded.

Renewal premium went from £504.20 to £1093.64! One small claim for less than £300. Cancelled immediately and found comparable cover for a fraction of the renewal cost.

Don't use JL car insurance, they use Carpenters Solicitors. Your case will never be resolved even when you're not at fault. JL are aware of... Don't use JL car insurance, they use Carpenters Solicitors. Your case will never be resolved even when you're not at fault. JL are aware of the solicitors scamming customers and not dealing with claims, however they still work with them, which I think JL is also a part of the issues with Carpenters Solicitors. Cases are 3-4yrs in and still no resolution. Carpenters took on my claims as I wasn't at fault only to discover it's a set up, they purposely do not settle your claim, they leave it open and will not deal with your claim. JL are aware, and how they work they still collect money for a long period of time without resolving your claim. Read more Read less