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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (862)

Review of the John Lewis, Partnership Card:

Please dump Newday for a more reliable supplier

I couldn't agree more with the person who reported "New Day are Trashing John Lewis's reputation ". Trying to prepay for a large item is virtually imposible. Getting a credit limit anywhere near the one available with the previous card supplier (HSBC) is impossible and to add insult to injury, today my card is not being accepted, although it is nowhere near the credit limit. I have just tried to look at my transaction history and the site is "currently unavailable".PleaseJOHN LEWIS, PLEASE DUMP THIS USELESS NEWDAY CROWD. Reviewed on: 12th September 2024

Not even good enough for 1 star in reality!

But there's no option to give no stars! I was DECLINED a card with New Day despite having been a loyal customer of JL for 10 yrs. I ALWAY pay off by entire bill when it comes in. I have NEVER defaulted on any loan and have an excellent credit rating. My partner could also use the old JL credit card and he is a high net worth individual. I queried the decicison not to be allowed a new card with New Day - took for EVER of course and finally they said ... we uphold our decision and no we can't tell you WHY you have been declined. Now avoid shopping at John Lewis and Waitrose altogether as we are so shocked by what they have done. We've been loyal - but they don't care. AVOID AVOID AVOID! Reviewed on: 21st January 2023

Unfriendly credit card switch

I ended up between cards. The new style of bill is deceptive. The hsbc version showed a prominent box of the amount spent, and hence the amount to pay. The New Day bill shows a prominent’ balance to pay’. But it is the Minimum payment - not the balance which is in smaller print further down. I so was deceived and ended up paying interest Reviewed on: 21st January 2023

No issues with Partnership card

I have had no issues with the transfer of the Partnership card from HSBC to Newday. No idea why JL made that decision, but it is their business. As long as you follow the guidance for activating the card for the first time, and very occasionally be asked to use your pin no. then no issues. Thoroughly recommend JL and the partnership card. Reviewed on: 21st January 2023

Awful Newday Credit Card

John Lewis have made a huge mistake with this credit card. Since I have had this card it has had to be replaced as it wouldn't accept my correct PIN number! It locks immediately if you get a digit wrong. They don't tell you in there blurb that you can't look up the right website on line or is in the blurb. I have had to make 4 lengthly conversations with NEWDAY which are sadly incompetent. BUT the very worst thing is that as you have taken this card I'm told that I can no longer get any credit for 6 months.....!!!!! Beware if you are thinking of taking this card it is a disaster. Reviewed on: 21st January 2023

Appalling credit card

Impossible to do a balance transfer to Barclays. Customer service poor. Why oh why John Lewis moved to NewDay is a mystery. I will be closing my account as soon as I can and move to a reputable provider. Reviewed on: 19th January 2023

Useless Credit Limit

Bought a TV in JL and new card declined at payment counter. Later discovered new provider had reduced my limit from £2000 to £600. No explanation. Always clear payments monthly. Callcentre no help. App no help. Sending card back and will use my other cards. Reviewed on: 16th January 2023

New credit card is useless

I tried to buy shoes online from a trader I had not used before but the card was refused twice using different security options which all passed. When I telephoned Newday they told me that they block all new traders even though security checks are passed. What use is that? Supposing it was an airline ticket or a hotel and booking was lost. In the end I could not use the card after it was unblocked as the trader would not accept it after 2 failures. This card is ruining JL's reputation. Reviewed on: 14th January 2023

Appalling app and equally appalling customer service

I have held one of the old Partnership cards for 20 years and have been very pleased with both the app and the customer service behind it. The new John Lewis credit card is a disaster - the app is tortuous and almost impossible to get any help from. It takes hours of frustration to get a response to a phone call and the chat facility is a waste of time. I disputed a transaction from Uber in Amsterdam as I never used Uber and hadn’t left the UK in over 3 years. It took hours, literally, to report this and, eventually, after emailing senior executives in Newday and John Lewis, I was told that the money would be refunded, which it was after 3 weeks from the original Uber transaction. Then, on two occasions, my credit card was rejected. After further frustrations trying to contact Newday, I was informed that my card had been frozen due to possible fraud use. Never was I informed about this by either Newday or john Lewis. The CEO of Newday is: Mr John Hourican and his email is john.hourican@newday And the Executive Director (Finance) of John Lewis is Ms Bérengère Michel, Executive Director and she can be contacted via [email protected] Reviewed on: 14th January 2023

WATCH OUT BE CAREFUL USING THIS CARD

As previous reviewers have stated, I too have fallen foul of the reduced minimum time to pay and as everything is online i missed the first payment costing me £42.88 in fees and late payments to date. Be very careful, I am not impressed with this card to date, but will stop using it except for emergencies so JL and the credit card company lose in the end. A little bit more understanding of their customer base would go along way. M&S fortunately is improving - maybe worth going there now? Reviewed on: 13th January 2023

valued customer refused card

I had a partnership card for the last 20 years but now apparently I don't earn enough to be given a card (even though they also checked my husband's income). When I complained about this to John Lewis financial services they basically said that the new partnership card was nothing to do with them. Reviewed on: 12th January 2023

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