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Review of the Scottish Building Society, Savings:

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Empathetic customer service

I was patiently guided by Abbie McKinlay through enrolling in the SBS online system. She understood my difficulty and empathised throughout Reviewed on: 9th June 2026

Review of the John Lewis, Partnership Card:

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Unfriendly credit card switch

I ended up between cards. The new style of bill is deceptive. The hsbc version showed a prominent box of the amount spent, and hence the amount to pay. The New Day bill shows a prominent’ balance to pay’. But it is the Minimum payment - not the balance which is in smaller print further down. I so was deceived and ended up paying interest Reviewed on: 21st January 2023

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