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Review of the John Lewis, Partnership Card:

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Appalling app and equally appalling customer service

I have held one of the old Partnership cards for 20 years and have been very pleased with both the app and the customer service behind it. The new John Lewis credit card is a disaster - the app is tortuous and almost impossible to get any help from. It takes hours of frustration to get a response to a phone call and the chat facility is a waste of time. I disputed a transaction from Uber in Amsterdam as I never used Uber and hadn’t left the UK in over 3 years. It took hours, literally, to report this and, eventually, after emailing senior executives in Newday and John Lewis, I was told that the money would be refunded, which it was after 3 weeks from the original Uber transaction. Then, on two occasions, my credit card was rejected. After further frustrations trying to contact Newday, I was informed that my card had been frozen due to possible fraud use. Never was I informed about this by either Newday or john Lewis. The CEO of Newday is: Mr John Hourican and his email is john.hourican@newday And the Executive Director (Finance) of John Lewis is Ms Bérengère Michel, Executive Director and she can be contacted via [email protected] Reviewed on: 14th January 2023

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