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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.08 (907 reviews)

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2.08

Based on 907 reviews, last reviewed 19th Sep 2026

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

Appalling customer service I have been holding a John Lewis credit card for about 30 years. The transition to Newday has been catastrophic. It is clear that they cannot manage o... Read more Reviewed on: 19th September 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (907)

New JL credit card

Absolutely crap new credit card, nothing but aggro, despite 100% balance repayment each month card declined on several occasions. And I bet most people haven't realised the monthly repayment period has been reduced by 2 weeks compared with the previous HSBC managed card. Statements do not separate transactions by main cardholder and additional cardholder which makes checking statements much more time consuming. I have now shredded my additional card and now use a new credit card from a different provider. I expect JL to go out of business in the not too distant future due to their shocking management decisions. Reviewed on: 7th March 2023

Worst Credit Card Ever

Customer Service for New Day credit card is terrible. After endless options on the phone you get through to a person who is unable to answer your questions. Useless! I'm giving mine back after just one month. Reviewed on: 7th March 2023

John Lewis New Day Credit Card

Absolutely hopeless customer service from New Day. I cannot believe that John Lewis chose to change provider for their credit card when they had a perfectly well functioning one before which worked efficiently and if need be you could speak to a helpful person. In fact totally the opposite experience to the one I have had with New Day Reviewed on: 2nd March 2023

Terrible Customer Service

I was really happy with the old card provider (HSBC) but the new provider (New Day) puts up so many hurdles it is almost impossible to speak to a real customer service person. Goodness knows how anyone without a smart phone manages to speak to them. Not all the answers to my questions are on the app or bot! Do not think I’ll stay with them for much longer. Reviewed on: 1st March 2023

Absolute Shambles

I am a long time John Lewis fan and when they sent me a tempting offer for their partnership card earlier this year I decided to apply. The tempting offer was that there was about £70 already waiting for me in reward vouchers. I got my card but information about the rewards was (and still is!) very poor or non existent. It turned out that there was no Guarantee that my £70 would be payable anytime soon as they had too many applications - not my fault! I finally managed to get them allocated but then they disappeared with no explanation. A few phone calls later I was told that they had been removed from my app to be sent out to me in February. We’re now in March and there is no sign of them or even any warm words that they might arrive soon. I was told it takes 28 days from the day the points disappear from your account to arrive on your doormat as vouchers - nowhere on the website does it say this - what it does say is that you will get vouchers in February! No doubt John Lewis thought that this card would increase value for customers but as far as I’m concerned it’s destroying my relationship. The app was down earlier this week and I couldn’t use my card, it’s all a complete shambles. Does anyone remember the Hoover incentive for BA flights in the 90’s - I wonder if this is heading that way for JL? Reviewed on: 1st March 2023

new credit card

i have now ditched the John Lewis card. the service from the new provider is nil can’t discuss with John Lewis and New Day say they give you 15 days to pay. the date of the bill is 15 days but they don’t allow for 7 working days to reach you and if this is a weekend? i cannot use a card that gives you 7 days to pay! Reviewed on: 27th February 2023

Shame on J-L

I'm a big John Lewis fan but their recent change of credit card provider has been a shambles. I've no idea what they have changed provider but for a company that claims to be service focused they have got this so badly wrong. Reviewed on: 27th February 2023

Rip off

So, you get to fix your payment date at application stage. But its not fixed, it changes by up to 4 days each month, so they can charge you default and interest. Never been so annoyed! Reviewed on: 24th February 2023

Missing money on balance transfer £4.4k

Did a 0% 0% fee balance transfer from JL newday to HSBC. HSBC sent money to right card...Newday cant find it...meanwhile took money from account...so paid it twice. 21 days on from raising it with them hours on the phone, emails and basically a groundhog experience getting nowhere with both banks. One says its gone through...Newday say can not find it...need more info in an endless loop with them. Awful awful awful. Stuff the points. Bad decision John lewis. Agree payment dates keep changing. 1st now 6th March!! Customer service ... you can not speak to staff who can deal with the issue...as for the "something else" telephone queue...you end up shouting at the automated system. Awful avoid avoid avoid. Reviewed on: 23rd February 2023

worse experience ever

I switched to the new provider,unfortunately this is the worse experience ever. The statement dates continuosly changing, interest rates applied on the amount already paid, offers not respected (ballance transfer free of charge fo 6 months- I paid interests from day 1). I will pay the remaining amount and cancel the card. That's a shame that john Lewis picked such a poor provider! Avoid at any cost!!! Reviewed on: 21st February 2023

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