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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.08 (907 reviews)

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2.08

Based on 907 reviews, last reviewed 19th Sep 2026

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

Appalling customer service I have been holding a John Lewis credit card for about 30 years. The transition to Newday has been catastrophic. It is clear that they cannot manage o... Read more Reviewed on: 19th September 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (907)

Bad Day Finanancial services

Had the old John Lewis card for a number of years and always been very happy with it, however JL took the decision to change provider to a bunch of cowboys called New Day Financial services. Presumably this was done to save them a few quid as previously administerecby HSBC.Well, the old adage of paying peanuts and getting monkeys is certainly true for these. Almost impossible to get hold of, and random unrequested freezes on the card, leaving you looking stupid in a shop making the card little better than pointless to have.. Worst thing is after eventually getting through, they conduct an "investigation" and finish up saying the cardholder requested the freeze. How can they when didn't know it was possible and have no idea how to do it? Save yourself some trouble anf get a different card Reviewed on: 21st February 2023

the new provider is rubbish

The customer support representatives are nice but the product once taken over by the new supplier took a steep dip. Anyone today would offer me double the limit they do and they can't explain apart from some bs why they are afraid to offer a decent limit Reviewed on: 20th February 2023

rubbish service & lack of customer contact

Card was locked up after several swipe attempts & pin insertion. The card is a total waste of space. Phone to customer services says it offer contact to unfreeze on selection of items but the only option is to freeze which is not acceptable as it does not permit any payments. You cannot speak to anyone or email them with your problem . Their chat line is not working. When I have paid outstanding balance the card will be cut up & the account closed. My other cards work perfectly in stores without this irritation or online. Wrote complaint to John Lewis direct about NewDay but all they did was send it on to Newday who unethically texted my wife about the complaint I had made. What an awful way to conduct a business. Reviewed on: 15th February 2023

Awful

Unable to use unless you speak to someone,No good for online payment. Reviewed on: 14th February 2023

If it's not broke don't fix it

I have ditched the card, appalling service as tried to pay in full and it went pear shaped. Now have a ' real bank ' credit card, easy to understand and 4 weeks to pay .. John Lewis should be ashamed Reviewed on: 13th February 2023

No Problems with Partnership Card

Trouble free switch to new card provider: no problems: same credit limit: monthly direct debits with no issues: second card holder arranged with out difficulty: but I was not expecting problems: if you have a bad experience go to another card! Reviewed on: 10th February 2023

Sadly A Change For The Worse

My John Lewis card, when managed by HSBC, was my goto card and I used it consistently every month even paying for holidays on it. The change over to New Day was a bit complicated and I had to pay 3 times in the first month. I find the credit period has been reduced and this extra payment at the start of each month is un unwanted additional thing to think about. I no longer use the card and would not recommend it. The wrong move John Lewis. Reviewed on: 8th February 2023

Payment returned to my bank

Set up payment for 2nd Feb. The payment was returned to my bank. I had payed previous payments to the card with no problems but checked the details anyway. No notification from new day that they had returned money to my bank . Just as well I checked my bank statement! Reviewed on: 6th February 2023

New Day, New Nightmare

Like many other JL existing credit card customers I had to apply for a new card when JL changed the finance company from HSBC to New Day had a credit limit of 13k now just £250 this make the card unusable due to the low limit. Contacted New Day to ask why and they just sent an automated response asking me to provide countless bank statements to prove income. I paid my credit card in full every month white is this not used to prove I can afford it. I will now be cancelling this card. Very poor decision by JL Reviewed on: 6th February 2023

Simply not as good

I find it really frustrating that I now only get 2 weeks to pay my card..that's not really the idea of a credit card. Also my daughter who has just got her first jl card gets a month to pay..why is that???? Looking at your transactions on the app or actually on your physical statement is not as clear. And most annoying of all when I want to make a payment it does not link to my banking app so asks for my log in and use of a card reader every time. Don't change what is working brilliantly jl. Reviewed on: 5th February 2023

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