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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (866 reviews)

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1.33

Based on 866 reviews, last reviewed 15th Apr 2025

100% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Pity you cannot give 0 They block your card for no r... Pity you cannot give 0 They block your card for no reason and cannot explain why! Reviewed on: 15th April 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (866)

JLP need to check with whom they get into bed....

I have been shocked by the antics of this new JLP contractor as have many others. The Partnership would have had a clue if they carried out some due diligence and found that one of the private equity owners of this 'newday' entity was, in July 2021, fined £43m (yes £43,000,000) by the UK Competition and Markets Authority for its part in a generic drug pricefixing scandal, which had resulted in the National Health Service being overcharged by 'hundreds of millions of pounds' over several years" Reviewed on: 8th January 2023

HOPELESS

The new day application is a disaster for some customers without smart phone or internet . My elderly chum had to got to Peter Jones twice, where everything was kindly set up with him , but then , a month later , the direct debit was not taken. Previously he had paid by checque . He was shocked, unable to speak to anyone on the phone. Wonderful Peter Jones staff helped him again, but the card has been cut up and he has decided he no longer with be a JL / Waitrose customer. Reviewed on: 7th January 2023

Nothing good about it

Advertise balance transfers to from old card still get charged interest then find out no other card takes balance transfers from this card Reviewed on: 7th January 2023

Avoid this card

I transferred to the Newday card on 1st November 22 after 6 years with the old partnership card. I had a nil balance in November and by mid December, I had been charged £27 in interest. As previous reviewers have said, I have not paid interest before, I make payments on time etc and this feels like a complete scam. I am with the other reviewers - don't do it. Reviewed on: 7th January 2023

Don't fall for the new JL card

Apalling service from NewDay, rude assistants, apalling communications. Reviewed on: 6th January 2023

Don't do it!

Feeling traumatised after being charged interest and late fee plus card automatically blocked till tomorrow. I have NEVER ever paid interest or been late paying and I'm approaching 69 yes. Received statement dated 18.12.22 on 6.1.23 stating minimum payment was due on 2.1. Finally got through to New Day and explained re postal strike. Paid by direct debit straight away but card blocked till tomorrow. Apparently I must ring again when next statement comes out to request refund of interest and late fee. There is such a short turn around between statement date and due date that this is likely to happen again whereas with the old JL card there was about 3 weeks. I am very upset and now considering changing to a new provider after all these years. Please don't sign up! Reviewed on: 6th January 2023

New John Lewis card a disaster for John Lewis

In October I switched to the new JL card operated by NewDay. A disaster from the outset. They failed to credit my first payment to my account then asked for it a second time. I foolishly paid what was asked without checking. They paid the money back to my bank using my card so according to them I still owe it. Communications with New Day are all but impossible with long waits and rude and incompetent staff. Thousands of people are complaining and getting nowhere. I had a JL card for 30 years - no problems. If it says John Lewis on the card John Lewis are ultimatemly responsible. I have written to the Chairman of JL and had a response. She is looking into it. JL neeeds to stop the rot before it becomes terminal. Reviewed on: 6th January 2023

Terrible decision by John Lewis to switch to NewDay as their credit card partner

John Lewis has always been my favourite store, but I have felt very let down by their decision to change credit card provider. It was all very easy to change - with the appeal of keeping reward points (and vouchers), but I was then very shocked to find my credit limit had been more than halved from £11k to £5k and despite requesting it to be changed I've been refused with no respect given to me being a very long-time partnership card holder (and high earner). Their reasoning is crap as well - totally vague. Added to the experience of what I read here and on other review sites, it's just so disrespectful to what must been a highly prized customer base to a financial supplier. I also find the payments to be annoying plus the constant verifications required to check purchases (finally conquered I guess by the trusted retailers option). All this just amounts to more admin - plus the stupid reminders to pay early. And now I can't make big purchases because of reduced credit limit the appeal of reward vouchers is lessened... And of course you cannot speak to anyone! Just so disappointed. John Lewis have seriously damaged their reputation with this "partnership". NewDay seem like a cowboy outfit in comparison to previous provider. Anyhow, over Christmas I have applied for two new credit cards with my bank and Amex and both were OKed easily - and with a higher credit limit. Only delay was postal strike but now I have them - bye bye John Lewis. Reviewed on: 5th January 2023

Shocking Customer Service

Having made a payment on 24th December, I received an email saying my payment was pending even though the money was taken from my bank account. I have now called New Day 6 times regarding this and they are literally the most unhelpful customer service team that I have ever come across, claiming it will take up to 10 days to find the money even though I have given them the reference number to locate it. I Will now incur interest fees on my bill which I am extremely angry about as I have never missed a payment before. Once this is settled I shall be closing my account, shame to tarnish the good name of John Lewis with an appalling credit company. Reviewed on: 5th January 2023

Credit Card chaos

I tried to make a payment and Newday emailed to say it was unsuccessful. I therefore tried again and the payment was successful. However Newday took both payments putting me into a bank overdraft. I have been told by Newday it will take 72 hours to refund the overpayment - why? I am seeking compensation for bank charges and I will then close the JL account. Shambles! Reviewed on: 5th January 2023

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John Lewis: Partnership Card reviews

100% increase in 5 star reviews

50% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review John Lewis: Partnership Card now

John Lewis Partnership Card reviews (866)

JLP need to check with whom they get into bed....

HOPELESS

Nothing good about it

Avoid this card

Don't fall for the new JL card

Don't do it!

New John Lewis card a disaster for John Lewis

Terrible decision by John Lewis to switch to NewDay as their credit card partner

Shocking Customer Service

Credit Card chaos

Review John Lewis: Partnership Card now

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