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Review of the John Lewis, Partnership Card:

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Disasterous

The New Day (Santander) John Lewis Credit card is a disaster! What on earth have John Lewis done? I've binned it off now after my experiences at the beginning of November. There was a distinct lack of help, customer service, common sense and logic. Underhand tactics was certainly my suspicion. disguising the total amount to be paid. It should show this on the front page. I do not like "Payment Requested Amount" showing the minimum amount so if you aren't careful you will get interest charges. My credit limit has plummeted to £1,900 when my old JL card (HSBC) was £8,300. I requested the 5th of every month as the payment date but it was ignored and surprised to see it being the 10th of the month to pay. This meant at the start, I had to pay two bills (statement from my old card and statement on New Day card within 5 days of each other. The statement did not give any information on how to pay or who to pay by online banking so I rang the help line. The assistant was incapable of giving me correct information, she said, just pay Amazon! I got several aggressive text messages suggesting that I should set up a direct debit. No sadly I would not recommend this card service to anyone. Reviewed on: 9th January 2023

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