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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.08 (904 reviews)

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2.08

Based on 904 reviews, last reviewed 15th Aug 2026

400% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (904)

Shortcomings with new credit card

I was not able to set up my application for the new card myself, so I went into John Lewis in Cambridge and they did it for me. My credit limit is the same. I opted to receive text messages about my account etc., but after a barrage of texts I went back into my account and cancelled that option. I managed to set up an online bank transfer from my bank after some research and a few hiccups. To make sure it worked I made the minimum payment which went through. However, the minimum payment has not been deducted from the full amount I am due to pay on 29th November - which I will - but from next month’s statement! I am not even thinking about telephoning NewDay as I have been there once and it is a nightmare. I am going to write to John Lewis and copy it to the CEO and also, as a ps will suggest she reads the reviews Reviewed on: 22nd November 2022

Credit card ..(New Day)

Forced to changed existing JL card which had been very good.. 'new' card practically useless.. Credit limit at £1500, means already declined in 2 weeks . Ie about £800 working balance.. We always pay full. No means of asking for increase. Options only allow provider to adjust .. Gone elsewhere and CL using same information is 3x this. I wish I could give zero star. Reviewed on: 22nd November 2022

John Lewis card not a good reflection of John Lewis

I tried to sign into my account to view current statement. Forgot one element for sign in- also lost the will to live - and there are no humans available to help. Just endless robot messages. Help !! Reviewed on: 22nd November 2022

New Partnership Card (Newday Ltd)

Dear oh dear, card refused online each time we have attempted to use it despite card being activated as requested. We have used John Lewis card for many years but since moving to New Day it is just not worth the hassle. When you telephone Customer Services you will lose the will to live! Endless options…..blah blah blah John Lewis take note this is not the service that we expect and it is going to damage your reputation, lose you loyal customers and revenue from what was previously a really good card and service. Mark Downton Reviewed on: 21st November 2022

Change of partnership card

Very poor, what was wrong with the old partnership card, it was easy to use and worked well.I willnot be using new Card. Reviewed on: 21st November 2022

Unreliable with Google Wallet

I'd been using the JL Partnership card successfully with Samsung Pay. Samsung no longer recognises the new JL card . You would need to sign up to Samsung pay plus which needs is part of Curve. I gave up and put the card on Googke Wallet. Other cards OK but JL often not working. JOHN LEWIS.. get this fixed!! Reviewed on: 20th November 2022

Card not accepted for paymeny

Tried using newday card on Stagecoach buses and it's not accepted, thus had to walk as I had no other form of payment. Had no problem with the old John Lewis credit card.... Reviewed on: 20th November 2022

New credit card a total pain

A massive inconvenience having to change all my regular payments. Now Spotify do not recognise the card and I have had my membership cancelled. Absolute pain and such a disappointing experience from our trusted John Lewis - they have seriously tarnished their customer service and experience brand with this I’ll conceived idea to change credit card provider. We also had our limit reduced by 25% despite never missing a payment in over 15 years!, Reviewed on: 20th November 2022

A total nightmare

I have also already experienced fraudulent transactions on the new card. Two of those were on someone using my credit card on PayPal. PayPal were absolutely useless dealing with it and to cut a very long story short so far it looks like I have lost $1400 which is the amount that has been fraudulently charged to my credit card. It’s a lot of money and it’s very upsetting. I was hoping against hope that I would be able to sort this put on Monday but from what I gather from other reviews the customer service is non existent or appalling. More stress to look forward to and probably no result. In any case, I am going to cancel the card now. All the reviews say the same thing, which is that the new card is a shambles. I expected better from John Lewis, they have really let their customers down. Reviewed on: 19th November 2022

Truly awful since moving to newday

Awful service - only had the card a week and fraudulent transactions detected - unable to speak to anyone directly (did have someone call me) - just going round in an awful automated phone loop - very stressful and will cancel this account as soon as I can speak to a human - wish me luck ! JL - why did you change from HSBC to NewDay ? Reviewed on: 19th November 2022

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