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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

Such a shame :(

I've had my JL Partnership Card for over 20 years and it has never failed me. Customer services has always been easy to get hold of, you speak to someone straight away and it's been brilliant in keeping a watchful eye on my card. Since it's moved to New Day my card has been declined over 8 times for no particular reason - and now I can't even use it to renew online payments. I had to wait 5 mins to go through numerous and confusing voice options when i called the customer helpline only to be told that "there had been a few issues with some customers around payments - and perhaps you could use another card while these are sorted out". Hmmmm! I have long admired the partnership of JL - and have felt proud of it as a UK brand that stands for trust and simplicity in an ever changing and confused world. It seems that it's not just the card that is experiencing issues but the store itself as it certainly has not felt the same over the past 18 months. I will be letting this lapse. Reviewed on: 9th November 2022

Ripped me off!

After being advised that my JLPC would cease to work after 31st October and being moved to New Day, I did not expect the Customer Service to fail. What happened was that given very few options I applied for a balance transfer onto the new card only to find that I paid a whopping amount of transfer charge to NewDay. Absolutely livid that JL can rip off custyomerts like this for their gain. Whikst I accept I had a decent amount owing though well within 30 % of my balance, I nevertheless naively expected JL to waive the transfer fee for existing customers in good will. I have been a JL customer for over 50 years and this was a real kick in the teeth. I won't be staying with them longer than it takes to find a new provider! Reviewed on: 9th November 2022

Very disappointing...

After 15 years as a happy cardholder, I'll be moving elsewhere. 4 occasions now and the card hasn't worked. Why on earth did JLP move from a recognised bank to a mickey mouse fintech? Reviewed on: 8th November 2022

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Not worth having

As others have pointed out, reducing the time between the statement being produced and payment due date from 25 days with the old partnership card to 16 days has made the new card practically unusable. I’ll be switching to another provider after many, many years as a partnership card user. John Lewis is no longer putting its customers first Reviewed on: 7th November 2022

Fine until it. Changed provider to New Day

With the new provider New Day , it has become very badly run: payments are declined as the provided sort code and account number do not work! My card has been refused several times in different shops and on line. When I rang to ask why, no explanation given and offered a new card! You wait at least 15 minutes for a phone response, go elsewhere for a card . Reviewed on: 7th November 2022

M & S is your new friend

NewDay gave me an indicative credit limit which was only 20% of my existing Partnership limit, so I have let the card lapse. I applied instead for an M & S credit card and they gave me my old Partnership credit limit, without being asked. I hope this post helps. Reviewed on: 7th November 2022

John Lewis - changes for the worse

John Lewis moving their credit card partnership to New Day from HSBC is turning into an unmitigated disaster. Unlike the experience of so many reviewers, our transfer to the New Day card was reasonably smooth apart from the avalanche of, mainly meaningless, emails accompanying the event. Then the real problems started. Firstly the reduction in time between the statement date and the due date for payment from 25 days with HSBC to 16 days with New Day which is unreasonable for cashflow planning in this current cost of living crisis. This only serves to damage the John Lewis brand image of a caring, customer focussed organisation. Secondly, the New Day statement says that the payment of the balance can be made by bank transfer. This is currently not possible. I spoke to my bank at the end of September 2022 who advised that they have not been given the necessary details to effect such transfers to the New Day Santander bank account. I then contacted John Lewis customer services about this bank transfer issue and an extremely unhelpful individual stated they said were unaware of a problem and should contact New Day. I spoke to New Day (eventually, after a 40 minute wait) and they blithely stated that they were aware of the issue and were "working with Santander to fix it". As of today they still have not fixed anything which makes me question the competence of New Day as a provider of financial services. I would not risk using their mobile app or setting up a direct debit because of their obvious lack of control. Perhaps it is time for the FCA to review their authorisation. At the same time this also brings into question the competence of John Lewis in moving their card provider from HSBC to New Day to the detriment of so many formerly loyal customers. It feels like part of a deliberate cost cutting policy by Sharon White and her lieutenants which will only serve to wreck the brand. She should either sort out this mess or get out. Reviewed on: 7th November 2022

Appalling

Having read the other reviews on here, I’m now quite glad to have been refused a replacement card despite being a long term loyal customer, spending thousands every year and paying off the balance every month. Very poor decision by John Lewis. Reviewed on: 6th November 2022

New card blocked twice for missing a payment for which we have had no notification.

We had the Partnership Card for many years, never missed a payment, always paid in full each month. My husband is the main card holder and I have a second card. Did my Waitrose shop and the pin was ok but the card was declined. Waitrose staff not very helpful. Left my shopping and came home. My husband had to login to the website as my card number was not recognised and they did not have any details for me when I tried. Eventually we found that we had missed a payment that we have had no bill for digitally or otherwise and no reminder texts, emails or notifications? We had already paid the 'old' card up in October. Once we have figured out how, we will pay up the 'new' card and cancel it! No more Waitrose for us. Is this how John Lewis want to loose customers? Reviewed on: 6th November 2022

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