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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.34

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (862)

Appalling service from J Lewis. Newday

The service provided by Newday is appalling. Balances that are incorrect, payment details that are inaccurate and impossible to talk to any one at Newday J Lewis. How sad that someone decided to ditch HSBC and introduce NewDay. I will be switching to another credit card as I have had enough. Reviewed on: 6th November 2022

Appalling!

John Lewis, what have you done? New Day is a complete disaster. Had a John Lewis account for so many years but am now cancelling our cards. Absolute rubbish service. Reviewed on: 6th November 2022

Terrible credit card

16 day between statement being produced and payment due date! Used to be 25 days, as is Amex . Used his card for 8 years for when Amex isn’t accepted. I’ve moved over to Halifax. Why the bad move JL? Reviewed on: 6th November 2022

NewDay

NewDay are a disaster. Have just had my card frozen because they say I have not made a minimum payment. I didn't make the payment because I had already paid off the full balance - as I do every month. NewDay have not shown my last two months payments on the list of transactions even though they have quite clearly gone through evidenced by my bank statements. Getting through to speak to customer service at NewDay takes forever, probably deliberately so, and I ended up trying to sort the problems by text messages, went round and round in circles. Had got absolutely nowhere after two hours by which time the not too accurately named helpline had closed. John Lewis must accept some responsibility and really get to grips with these people Reviewed on: 5th November 2022

NewDay are a total disaster

John Lewis what have you done? Why have you changed to NewDay? They are a complete disaster as a credit card provider. They now allow 16 days from the statement date to pay it. Two when you take into account the postal times and the time for payment to clear you have a few days to pay it. Their customer service line was terrible. I was concerned about the poor review NewDay were showing online but decided to give them a chance. 1 month and 16 days was too long. I’ve used the JohnLewis card for probably 10+ years but this change to NewDay is the end for me Reviewed on: 5th November 2022

Disgraceful

Spent hours trying to make a payment , had to phone, eventually spoke to a very rude person who said I had to pick any account ….house of Fraser, next etc. as long as the reference no is entered. They said the payment was unsuccessful only to now hear they have taken TWO payments of over a thousand pounds !! Now have to try and phone them again to sort out. Very disappointing , don’t expect this from John Lewis. Reviewed on: 5th November 2022

Unfit to be providing financial services.

Paid off last month’s statement in full but asking me to pay again on website. Still waiting for next payment details. Can’t fault when services were provided by HSBC. A Monopoly money outfit which needs investigating by FCA. Sharon White needs to be fired Reviewed on: 4th November 2022

John Lewis should be embarrassed to be associated with newday

The worst most stressful and worst company to date I have dealt with I feel sorry for the staff having to deal with frustrated /angry customers Newday systems are frankly pathetic and cont complete a simple transaction for the second month . To date over a two months period I am on my fourth direct debit set up interest and late payment fees added and refunded several times. Beware Newday actions may effect your credit score, Interestingly I can’t even close the account until new statements are generated. Good luck to anyone joining Reviewed on: 4th November 2022

What a cock up

Transactions which were displayed one day have disappeared the next. Do I have to transfer direct debits myself? Level of security is less with no password. Why have they done this? Old card was great and worked well. Aside from above problems, the site is distinctly user unfriendly. I hate it hate it hate it Reviewed on: 4th November 2022

Useless

repeatedly says payment declined and then when the purchase is made on a different card it shows that the original payment on the partnership card as pending . whenever I phone customer services to complain they just say take it up with the retailer. Reviewed on: 4th November 2022

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