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Review of the John Lewis, Partnership Card:

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Disappointing since New Day took over

I’ve had a JL credit card for about 20 year, but feel like giving up since New Day took over. My card has been declined for no reason in various shops, and my payment has been declined twice this month when I tried to clear my balance and now I face late payment charge for the first time ever, as the provided sort code and account number do not appear to work.. When I eventually got through to customer services to find out why this was happening, the guy was so rude and insisted I must have been trying to pay using the details of my old JL card... as if I wasn’t angry enough already!!! If things don’t improve soon, I’ll be cutting this card up and using my Amex instead. Reviewed on: 11th November 2022

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