Grilla's community profile page - Smart Money People

Write a review

Viewing profile for,

Grilla

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the John Lewis, Partnership Card:

View on product page

New card blocked twice for missing a payment for which we have had no notification.

We had the Partnership Card for many years, never missed a payment, always paid in full each month. My husband is the main card holder and I have a second card. Did my Waitrose shop and the pin was ok but the card was declined. Waitrose staff not very helpful. Left my shopping and came home. My husband had to login to the website as my card number was not recognised and they did not have any details for me when I tried. Eventually we found that we had missed a payment that we have had no bill for digitally or otherwise and no reminder texts, emails or notifications? We had already paid the 'old' card up in October. Once we have figured out how, we will pay up the 'new' card and cancel it! No more Waitrose for us. Is this how John Lewis want to loose customers? Reviewed on: 6th November 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.