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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (874)

TRYING TO PAY DIRECT FROM MY BANK

I've received my 1st statement and went onto my online banking to pay. There is no info anywhere with the actual A/C name. I checked the JL credit card app and the direct debit says Santander Cards UK Limited re. NewDay Ltd. I've tried every variation of this A/C name and it cannot be verified even though I also bank with Santander. I triple checked the sort code and bank a/c number and have risked making the payment as I don't want to incur late payment fees. Is this to discourage anyone paying direct from their bank and to force you to set up a direct debit which I would never do. For goodness sake New Day/John Lewis you need to make sure your A/C details are verifiable in this day and age of fraud Reviewed on: 15th November 2022

Long time customer refused by New Day

Been with JL for 15 years and credit refused by new day for a new account. Heard this has been very common. Back to M & S too! Can’t believe they’re happy to lose so many reliable customers!! Reviewed on: 15th November 2022

Card isn't being accepted

Have had the previous JL card for 15 years, never had a problem, easy to get hold of customer services etc. Just tried to book a Travelodge for work and apparently the card type isn't recognised. Can't get through to customer services so have had to pay by other means. No point having the card if I can't use it! It's been problematic using in shops since I got it so, I'll take my custom elsewhere. Such a shame, New Day haven't got any synergy with the John Lewis brand. Reviewed on: 14th November 2022

Response from John Lewis ?

Has anyone managed to get a reasoned response from John Lewis ? I`ve tried various methods but I get the same old standard responses saying New Day are regulated etc etc. New Day may well be legal but they are clearly not very good. How were they chosen ? Why don`t my bank recognise their account details ? Did John Lewis know their terms and conditions for example that you have to have a mobile phone and you can`t pay them over the counter at a proper bank ? Has anyone seen any comment from John Lewis on these matters ? Reviewed on: 14th November 2022

Disaster!

Long story short. 1.Pin unreadable 2. Locked it for fraud on day 1 3. Didn’t answer when I rang so had to use another card 4. 20 mins hanging on to unlock it 5. Another 12 mins to answer ridiculous questions including L, what is the credit card limit on other cards? And how many other New Day credit cards do you have? I don’t know! Never heard of you, didn’t know you were behind this shambles, so I hope the answer is none! John Lewis what have you done? False economy. Pay New Day less but lose numerous customers. Please rethink! Reviewed on: 14th November 2022

Disastrous

Never had a problem with the old partnership card and I like their Christmas advert but why have they changed from HSBC to NewDay? I decided to have a look at my account on Saturday night and was told the app. needed updating. Updated the app and was unable to access it and after several attempts my account was blocked. No access to customer services on Saturday night and I needed the card for Sunday morning to top up with fuel and take my wife for a meal. I won’t be needing it again because I have applied for a M&S card which is on its way. Goodbye John Lewis, it was nice while it lasted. Reviewed on: 13th November 2022

Flimsy card

Know it was my fault. I misplaced my card but they are so thin they are just like a piece of paper. I bey you have loads of people misplacing it because of its poor quality! Reviewed on: 13th November 2022

Very disappointed

I’ve just been charged (interest and fee) for not paying my credit card bill - even though I have a letter from them confirming my DD has been set up. No email contact details, tge website says the call centre is open on Sunday (10-4), but after 5 mins negotiating the options the recorded message says their offices are closed on Sundays. Complete shambles! Really disappointing that JLP haven’t selected a provider without checking/insisting service levels comparable to their own. New credit card provider being sought after many years with JLP - not happy. Reviewed on: 13th November 2022

John Lews have lost a loyl customer

Applying for my new John Lewis?New Day card has been a nightmare. After literally hours on the phone to their helpline because I had been given wrong numbers and they could not put things right because their system always seemed to be down, I finally got a temporary card and got it registered. I was assured it would work for 7 days but I immediately tried to use it to pay for a carpet at John Lewis and it was refused. A credit card that is not accepted by its own issuer!! John Lewis has lost my carpet order and a very, very loyal customer will no longer be buying everything from them. Reviewed on: 13th November 2022

Absolutely awful

Their previous credit card was great Reviewed on: 12th November 2022

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