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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (862)

Wretched

I have tried for an hour to contact customer services, and I am told that all associates are busy. The promise that I will be answered 'shortly' is clearly a lie. This is not what you expect of John Lewis, and they have to take responsibility for their provider. Reviewed on: 12th November 2022

Appalling New Pay Credit Card

20 year plus loyal John Lewis customer. Refused the new credit card no reason given. No process for John Lewis to rectify appalled by the way this has been handled. Extremely Ill daughter, unable to pay bills resulting from additional expenses incurred. Caused extreme distress. John Lewis have lost my loyalty and respect Reviewed on: 12th November 2022

Confusing

The account number and the card number are completely different so I don't dare risk paying anything off online. There is no explanation of what happens to your old balance. It seems a pity that the move has been made to New Day day without any consultation of existing clients. I closed a New Day account years ago because it was such a mess to manage, and used only my John Lewis card. So I'm a bit gutted to find they've gone to New Day where the problems remain the same Reviewed on: 11th November 2022

Disappointing since New Day took over

I’ve had a JL credit card for about 20 year, but feel like giving up since New Day took over. My card has been declined for no reason in various shops, and my payment has been declined twice this month when I tried to clear my balance and now I face late payment charge for the first time ever, as the provided sort code and account number do not appear to work.. When I eventually got through to customer services to find out why this was happening, the guy was so rude and insisted I must have been trying to pay using the details of my old JL card... as if I wasn’t angry enough already!!! If things don’t improve soon, I’ll be cutting this card up and using my Amex instead. Reviewed on: 11th November 2022

New Partnership Card is badly managed

I entered my PIN wrongly too many times in Marks & Spencer. Because card companies have only recently required customers to occasionally enter their pin and I'd just forgotten it. Subsequently, without my knowledge NewDay (the fools that now manage Partnership Card) froze my card. I only realised this when I went to pay for something in M&S. It was just over 20 quid! And why can they not text to the registered mobile the fact that the card is frozen! I called up NewDay and after entering my date of birth and the account number I was then interrogated by their robot for ages and after shouting "something else" at it about 4 times I was finally put through to a human robot. He confirmed my address and said he'd unfrozen the card. Then he said I had to take the card to a cash point and verify I was who I said I was for "security purposes" It's always "for security purposes" isn't it. I asked him why I had to do this and he said that I might not be who I said I was. I asked how if I wasn't me I would have all this information on myself. He then said "the card may be compromised". I said why the hell don't you allow me to confirm online or alternatively actually ask questions that only I could know. Guess what said? "It's Security sir". Reviewed on: 11th November 2022

Service issues

The New Day credit card is not up to the standard of the Partnership card. Customer service is absent. The telephone system for customer service is irritating and designed to put you off seeking help I will be using my Amex card for future payments I listened to Dame Sharon White on Womans Hour - she seems to think customer service is still a focus at John Lewis - i am not sure that she is aware what is actually going on. As a long standing and loyal customer of over 40 years i am very sad to see the demise of the partnership. Reviewed on: 10th November 2022

Disappointed

I am really cross by the fact that I have been charged a balance handling fee for transferring my balance over from my partnership card to the new JL card. Also, the number they supplied to enable customers to ring is also not recognised. What a shambles! Reviewed on: 10th November 2022

Rubbish customer service

Payments using bank transfer not showing on my account ! What is going on with this provider? Reviewed on: 10th November 2022

Such a shame :(

I've had my JL Partnership Card for over 20 years and it has never failed me. Customer services has always been easy to get hold of, you speak to someone straight away and it's been brilliant in keeping a watchful eye on my card. Since it's moved to New Day my card has been declined over 8 times for no particular reason - and now I can't even use it to renew online payments. I had to wait 5 mins to go through numerous and confusing voice options when i called the customer helpline only to be told that "there had been a few issues with some customers around payments - and perhaps you could use another card while these are sorted out". Hmmmm! I have long admired the partnership of JL - and have felt proud of it as a UK brand that stands for trust and simplicity in an ever changing and confused world. It seems that it's not just the card that is experiencing issues but the store itself as it certainly has not felt the same over the past 18 months. I will be letting this lapse. Reviewed on: 9th November 2022

Ripped me off!

After being advised that my JLPC would cease to work after 31st October and being moved to New Day, I did not expect the Customer Service to fail. What happened was that given very few options I applied for a balance transfer onto the new card only to find that I paid a whopping amount of transfer charge to NewDay. Absolutely livid that JL can rip off custyomerts like this for their gain. Whikst I accept I had a decent amount owing though well within 30 % of my balance, I nevertheless naively expected JL to waive the transfer fee for existing customers in good will. I have been a JL customer for over 50 years and this was a real kick in the teeth. I won't be staying with them longer than it takes to find a new provider! Reviewed on: 9th November 2022

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