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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (874)

Truly awful

epic inbound call barrier, inadequate security, inadequate printed statement detail, exhausted sounding staff - no one seems to give a fig. The worst customer experience ever. I'm closing acct to go to a proper card servicer. If I were at JL, I'd be thinking its time to take the whole account away from Newday and give it to some professionals Reviewed on: 19th November 2022

Rubbish, very poor customer service.

NewDay like a con artist. Formally complained to John Lewis, it was past onto NewDay, after six weeks they get back to me complaint not upheld. The complaint was could not pay my bill by bank transfer. My bank told me that they had not been informed about the new card. My bank got back to me with a work around so I have to pay Amazon Master Card with my new JL account number. It worked, thanks to my bank. Why, why, why can’t they not separate the two cards transaction instead of listing all together. A final point of note, NewDay took over Laura Ashley card service, which I also had issues with; they also took Frasercard, then both companies went into administration. Beware JL! Reviewed on: 19th November 2022

Time wasting Statement Confusion

I’ve been a devoted JL account customer for 66 YEARS, during which I have classed it as the most reputable of firms to deal with. Laboriously taking up the balance transfer offer, having paid the fee and arranged repayment by monthly DD, I have just received my new statement. which does not display my new card number so, when phoning, I had to give a minutely printed and very long account number. I was questioning why, in view of my arrangement, there was a predominant bright green box stating boldly PAYMENT REQUESTED £5.70 Due 29 Nov. 2022 - beneath which is another pale box explaining:This is made up of your contractual minimum statement £5.70. Of course I’ve always been shown the amount of the minimum statement - but why in earth, to those who pay in full or by DD, do they send this totally unnecessary BOLD GREEN BOX! I despair at the lack of foresight this causes. I had assumed the answer but had to check in case, by ignoring the request, I would be put through a turmoil of telephone calls for breaking my contract. I’m sadly disillusioned about the changes in John Lewis Financial Services, as this probably echoes changes in the former highly reputable Customer Service the company has proudly adhered to in the past. Lutena Yates S. Devon Reviewed on: 19th November 2022

Change of credit card supplier

I hope that the financial value to JL is worth the aggravation that their new credit card supplier is giving to their loyal customers. New Day only want you to set up Direct Debit payments and go paperless ( savings for them). I have requested paper statements so I can check receipts before payment it takes 5/7 days for a statement to arrive from their Leeds office gives a whole new meaning to snail mail. The trusted supplier is a joke twice now whilst shopping in Waitrose have I had to input the security code despite Waitrose being selected as a trusted supplier. Last year i spent in excess of £18k on the old HSBC card without any dramas, despite the loyalty points being useful I think its time to use another credit card provider. Reviewed on: 19th November 2022

Absolute debacle with new partnership card

Despite boasting that they have strong security measures in place to spot suspicious activity…those strong measures did not detect 2 fraudulent transactions totalling nearly £2000. I spotted on line as normally I only used the card for groceries and fuel. The fraud involved a Harrods and Moet purchase!! I called and card immediately frozen…good…3 weeks later the fraudulent amounts were credited back…and a new card issued. Been with John Lewis for ages but do not trust them or their card security anymore….why change to a different partner like Newday? I have closed the account. John Lewis…what have you done? Reviewed on: 19th November 2022

They are now a pain

An unnecessary disruption to my life changing my cards around. Now everything needs verification so all my automated Amazon orders are getting delayed. John Lewis did not think about customer impact here. I have moved to M&S card. Reviewed on: 18th November 2022

New John Lewis credit card not recognised by some organisations

Although our application for the new John Lewis credit card provided by New Day was fairly straightforward, since we have had it, several websites and companies have said their ‘system’ does not recognise NewDay card numbers! How on earth can a company such as John Lewis force us to change to a credit card company that hasn’t ensured that their cards are accepted everywhere. The companies not recognising the card include my local council authority, not just small local shops and businesses. Really not impressed with the way this has been handled. John Lewis- you really haven’t impressed your once loyal customers with this mess Reviewed on: 18th November 2022

Extremely unhappy with newday card

Like many others I have been with John Lewis for many years and never had a problem. I always paid promptly, more recently online rather than by post. The App is a restricted method of payment and like others I could not find details if paying online through my bank. I have cleared my balance through telephone banking. It does not feel like a John Lewis account anymore, just John Lewis telling me which credit card I should use. I still love John Lewis as a shop; I will just make future purchases via my M&S card! Reviewed on: 18th November 2022

We are merely customers

Two major issues since switching to new card, customer services were initially non-existent, then there was an improvement but in both cases, the onus was on me to do the leg work and act as go-between when it was obvious communication between retailer and card company was the issue. Reviewed on: 16th November 2022

Dreadful

This is an appalling card in terms of customer service. I have not been told by email that my first statement is available online. Had I not checked I could have missed payment date. You can only increase credit limit on line, not reduce it. This is not helpful for anyone struggling with their finances. Trying to contact provider is virtually impossible. I did once get through to the South African call centre and individual was helpful, but the only way to speak to a real person is by not replying to the automatic questions. Information provided to make payment is poor and bank prompts do not refer to name on the new card!! Account number on card is at variance from account number on statement, which is confusing!! It is also impossible to find anyone at John Lewis to complain to about their choice of provider. Reviewed on: 16th November 2022

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