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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (862)

Card isn't being accepted

Have had the previous JL card for 15 years, never had a problem, easy to get hold of customer services etc. Just tried to book a Travelodge for work and apparently the card type isn't recognised. Can't get through to customer services so have had to pay by other means. No point having the card if I can't use it! It's been problematic using in shops since I got it so, I'll take my custom elsewhere. Such a shame, New Day haven't got any synergy with the John Lewis brand. Reviewed on: 14th November 2022

Response from John Lewis ?

Has anyone managed to get a reasoned response from John Lewis ? I`ve tried various methods but I get the same old standard responses saying New Day are regulated etc etc. New Day may well be legal but they are clearly not very good. How were they chosen ? Why don`t my bank recognise their account details ? Did John Lewis know their terms and conditions for example that you have to have a mobile phone and you can`t pay them over the counter at a proper bank ? Has anyone seen any comment from John Lewis on these matters ? Reviewed on: 14th November 2022

Disaster!

Long story short. 1.Pin unreadable 2. Locked it for fraud on day 1 3. Didn’t answer when I rang so had to use another card 4. 20 mins hanging on to unlock it 5. Another 12 mins to answer ridiculous questions including L, what is the credit card limit on other cards? And how many other New Day credit cards do you have? I don’t know! Never heard of you, didn’t know you were behind this shambles, so I hope the answer is none! John Lewis what have you done? False economy. Pay New Day less but lose numerous customers. Please rethink! Reviewed on: 14th November 2022

Disastrous

Never had a problem with the old partnership card and I like their Christmas advert but why have they changed from HSBC to NewDay? I decided to have a look at my account on Saturday night and was told the app. needed updating. Updated the app and was unable to access it and after several attempts my account was blocked. No access to customer services on Saturday night and I needed the card for Sunday morning to top up with fuel and take my wife for a meal. I won’t be needing it again because I have applied for a M&S card which is on its way. Goodbye John Lewis, it was nice while it lasted. Reviewed on: 13th November 2022

Flimsy card

Know it was my fault. I misplaced my card but they are so thin they are just like a piece of paper. I bey you have loads of people misplacing it because of its poor quality! Reviewed on: 13th November 2022

Very disappointed

I’ve just been charged (interest and fee) for not paying my credit card bill - even though I have a letter from them confirming my DD has been set up. No email contact details, tge website says the call centre is open on Sunday (10-4), but after 5 mins negotiating the options the recorded message says their offices are closed on Sundays. Complete shambles! Really disappointing that JLP haven’t selected a provider without checking/insisting service levels comparable to their own. New credit card provider being sought after many years with JLP - not happy. Reviewed on: 13th November 2022

John Lews have lost a loyl customer

Applying for my new John Lewis?New Day card has been a nightmare. After literally hours on the phone to their helpline because I had been given wrong numbers and they could not put things right because their system always seemed to be down, I finally got a temporary card and got it registered. I was assured it would work for 7 days but I immediately tried to use it to pay for a carpet at John Lewis and it was refused. A credit card that is not accepted by its own issuer!! John Lewis has lost my carpet order and a very, very loyal customer will no longer be buying everything from them. Reviewed on: 13th November 2022

Absolutely awful

Their previous credit card was great Reviewed on: 12th November 2022

Badly handled transfer

I have been a customer for over 50 years and feel this transfer to New Day has been very badly handled. Each customer has in effect had to close one account and then open a new account with New Day, for me this has involved one call to John Lewis and 3 to New Day. I eventually managed to set up a link for telephone banking only to be thwarted by ‘face recognition’! Now not sure whether I have arranged payment or not!!! Recommend don’t do face recognition!!!! Reviewed on: 12th November 2022

Terrible service

Had a JL credit card for years, tried to set up the new card and found the whole experience a very frustrating experience. Now moved to Tesco and chatting to the Tesco help line they said they have had 100’s of people moving from John Lewis. Reviewed on: 12th November 2022

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