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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (894 reviews)

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1.31

Based on 894 reviews, last reviewed 30th Apr 2026

No new 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

High interest although you gain points using your cr... High interest although you gain points using your credit card whilst shopping in John Lewis Reviewed on: 17th April 2026

Latest lowest rating:

1

Zero TRUST, and HONESTY Customer service is shocking. A distinct lack of ANY rewards for points earned. You call to say you have recieved zero vouchers depite clocking up ove... Read more Reviewed on: 30th April 2026

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (894)

utterly appalled by very poor experience at NewDay after many good years with my John Lewis card

I forgot my pin number and requested a reminder. When it eventually arrived the accompanying letter told me I needed to put the card in the machine and use the pin before contactless would work. I tried this but the card was declined causing awkward situation in shop. When I rang New Day I could not speak to an associate straight away but when I eventually got through to someone I was told the card did not work because it had been blocked so I would have to go to an atm to unblock it. When I suggested that it might have been helpful to tell me that in the letter with the pin reminder I was told that doing so might cause confusion for some customers whose card had not been blocked. At the very least I should have been told that my card might have been blocked and the procedure to follow if it had been! This was the second time I have had cause to phone New Day. The first time I waited ages to speak to someone about my direct debit. New Day has also reduced my credit limit to a third of the old one when I cannot recall ever missing my monthly payment of my complete balance with my old card. No explanation was given. While shopping at Waitrose in Putney and Chichester the cashiers have told me that many customers are unhappy with the new card so it seems that I'm not the only one! Reviewed on: 24th November 2022

What a poor card and service after many happy years...

Not really sure what JL think they're doing ... but every time I want to pay online or in store they practically refuse payment. Why has my online payment to a trusted retailer been declined (for both cards)... why do we have to keep inputting the PIN every other time we shop in store (even in JL or Waitrose). I'm very quickly going out of love with JL... I rarely shop with Waitrose now, so it could be good-bye to the JL card soon. Reviewed on: 24th November 2022

Payment on credit card made in full and not credited

Card was refused today and the account page said payment, made in full before due date and debited from my bank account, had not been made. Reviewed on: 23rd November 2022

NEWDay Card worse than awful

Loyal John Lewis and Waitrose customer for over 30 years, but the transition to NewDay and subsequent processing doesn't even warrant one star. Both my and my wife's card have been refused or not accepted as contactless at many outlets, including Waitrose. I am going to start food shopping at Sainsbury's using my new Sainsbury's credit card (which gives Nectar points (more flexible than JL vouchers). Such a shame! Reviewed on: 23rd November 2022

Lack of Information

I could not find a new payee in the lookup list to pay through my online First Direct account. First Direct informed me that I needed to search for Debenhams(?) in the list! - and use the card number as reference. On the JL statement it says to use the account number as reference. Still not sure what to do. Very confusing. Reviewed on: 23rd November 2022

Gave up and binned the card

Transfer from old card was abysmal. We didn't get the new card in time before the old John Lewis card expired and then when it arrived the pin did not. Some friends with a JL card received the card but not the pin, some received the pin but not the card. The layout of the statements is poor, with the transactions in small faint type. Worse, the card is not recognised by some providers. Their customer services were bizarrely rude and aggressive. In short, we've binned the card completely. Why on earth John Lewis signed up with New Day I have no idea they are known to be rubbish. Reviewed on: 23rd November 2022

Transfer from previous card provider to NewDay badly implemented

The transfer process to the new card provided failed at every stage. I did not receive the initial notification of the change, was asked to use a code I didn't have to apply for the replacement and was initially rejected. The latest problem is NatWest Bank cannot verify the account details provided by Newday, who are administering the replacement card, so the payment process from NatWest is restricted and it is not possible to set up a planned payment at a future date. All in all it has been a shambles. Reviewed on: 23rd November 2022

New John Lewis Partnership Card

Just awful attempting to complete new card application! What on earth is JL doing. Not impressed with the application which I'm still unable to complete! Reviewed on: 22nd November 2022

John Lewis holding on to a credit balance on my old card

They tell me that it will take 15 working days - THREE WEEKS! to return this credit balance to me. In this day and age that is totally unacceptable. They cite 'we have lots of transactions to deal with at the moment' Absolute rubbish - It's already been FOUR weeks and still no sign of it. When I call them, they asked me TEN questions to verify my identity. I'm fuming - they must be making thousands by holding on to customers' money - absolutely disgusting. Reviewed on: 22nd November 2022

Failure after failure

I had the old John Lewis card via HSBC and never had a problem. Everything about the NewDay card is bad. Sign up was poor, payment failures, incoherent statements, sales showing up twice, card refused at multiple locations. I cannot find one positive thing to say. If I did not have some loyalty to JLP I would be gone. Reviewed on: 22nd November 2022

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