Write a review

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

View other John Lewis products

1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

Read all reviews Write a review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

Review John Lewis: Partnership Card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership Card reviews (862)

Time wasting Statement Confusion

I’ve been a devoted JL account customer for 66 YEARS, during which I have classed it as the most reputable of firms to deal with. Laboriously taking up the balance transfer offer, having paid the fee and arranged repayment by monthly DD, I have just received my new statement. which does not display my new card number so, when phoning, I had to give a minutely printed and very long account number. I was questioning why, in view of my arrangement, there was a predominant bright green box stating boldly PAYMENT REQUESTED £5.70 Due 29 Nov. 2022 - beneath which is another pale box explaining:This is made up of your contractual minimum statement £5.70. Of course I’ve always been shown the amount of the minimum statement - but why in earth, to those who pay in full or by DD, do they send this totally unnecessary BOLD GREEN BOX! I despair at the lack of foresight this causes. I had assumed the answer but had to check in case, by ignoring the request, I would be put through a turmoil of telephone calls for breaking my contract. I’m sadly disillusioned about the changes in John Lewis Financial Services, as this probably echoes changes in the former highly reputable Customer Service the company has proudly adhered to in the past. Lutena Yates S. Devon Reviewed on: 19th November 2022

Change of credit card supplier

I hope that the financial value to JL is worth the aggravation that their new credit card supplier is giving to their loyal customers. New Day only want you to set up Direct Debit payments and go paperless ( savings for them). I have requested paper statements so I can check receipts before payment it takes 5/7 days for a statement to arrive from their Leeds office gives a whole new meaning to snail mail. The trusted supplier is a joke twice now whilst shopping in Waitrose have I had to input the security code despite Waitrose being selected as a trusted supplier. Last year i spent in excess of £18k on the old HSBC card without any dramas, despite the loyalty points being useful I think its time to use another credit card provider. Reviewed on: 19th November 2022

Absolute debacle with new partnership card

Despite boasting that they have strong security measures in place to spot suspicious activity…those strong measures did not detect 2 fraudulent transactions totalling nearly £2000. I spotted on line as normally I only used the card for groceries and fuel. The fraud involved a Harrods and Moet purchase!! I called and card immediately frozen…good…3 weeks later the fraudulent amounts were credited back…and a new card issued. Been with John Lewis for ages but do not trust them or their card security anymore….why change to a different partner like Newday? I have closed the account. John Lewis…what have you done? Reviewed on: 19th November 2022

They are now a pain

An unnecessary disruption to my life changing my cards around. Now everything needs verification so all my automated Amazon orders are getting delayed. John Lewis did not think about customer impact here. I have moved to M&S card. Reviewed on: 18th November 2022

New John Lewis credit card not recognised by some organisations

Although our application for the new John Lewis credit card provided by New Day was fairly straightforward, since we have had it, several websites and companies have said their ‘system’ does not recognise NewDay card numbers! How on earth can a company such as John Lewis force us to change to a credit card company that hasn’t ensured that their cards are accepted everywhere. The companies not recognising the card include my local council authority, not just small local shops and businesses. Really not impressed with the way this has been handled. John Lewis- you really haven’t impressed your once loyal customers with this mess Reviewed on: 18th November 2022

Extremely unhappy with newday card

Like many others I have been with John Lewis for many years and never had a problem. I always paid promptly, more recently online rather than by post. The App is a restricted method of payment and like others I could not find details if paying online through my bank. I have cleared my balance through telephone banking. It does not feel like a John Lewis account anymore, just John Lewis telling me which credit card I should use. I still love John Lewis as a shop; I will just make future purchases via my M&S card! Reviewed on: 18th November 2022

We are merely customers

Two major issues since switching to new card, customer services were initially non-existent, then there was an improvement but in both cases, the onus was on me to do the leg work and act as go-between when it was obvious communication between retailer and card company was the issue. Reviewed on: 16th November 2022

Dreadful

This is an appalling card in terms of customer service. I have not been told by email that my first statement is available online. Had I not checked I could have missed payment date. You can only increase credit limit on line, not reduce it. This is not helpful for anyone struggling with their finances. Trying to contact provider is virtually impossible. I did once get through to the South African call centre and individual was helpful, but the only way to speak to a real person is by not replying to the automatic questions. Information provided to make payment is poor and bank prompts do not refer to name on the new card!! Account number on card is at variance from account number on statement, which is confusing!! It is also impossible to find anyone at John Lewis to complain to about their choice of provider. Reviewed on: 16th November 2022

TRYING TO PAY DIRECT FROM MY BANK

I've received my 1st statement and went onto my online banking to pay. There is no info anywhere with the actual A/C name. I checked the JL credit card app and the direct debit says Santander Cards UK Limited re. NewDay Ltd. I've tried every variation of this A/C name and it cannot be verified even though I also bank with Santander. I triple checked the sort code and bank a/c number and have risked making the payment as I don't want to incur late payment fees. Is this to discourage anyone paying direct from their bank and to force you to set up a direct debit which I would never do. For goodness sake New Day/John Lewis you need to make sure your A/C details are verifiable in this day and age of fraud Reviewed on: 15th November 2022

Long time customer refused by New Day

Been with JL for 15 years and credit refused by new day for a new account. Heard this has been very common. Back to M & S too! Can’t believe they’re happy to lose so many reliable customers!! Reviewed on: 15th November 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

John Lewis has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub