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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.08 (904 reviews)

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2.08

Based on 904 reviews, last reviewed 15th Aug 2026

400% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (904)

Card pre-approved - but declined everywhere I've tried to use it

I applied for this card, read the documents, verified my information, set up a direct debit, got a temporary card number, etc. I then tried actually using the card - and everywhere I've tried it, including Amazon, it's been declined. Not impressed. What's the point of a card I can't even buy a cheap book with? Reviewed on: 1st December 2022

New credit card lousy

This is just about JL's new credit card, not John Lewis in general. I got new cards for myself and my wife with only a limited amount of annoyance and wasted time compared to the problems experienced by many others. But, with our cards working OK, we have not fully escaped the incompetence of the new card company, New Card. I have just received our first monthly statement and, very annoyingly, it does not distinguish which card was used for what. The old card did, as does our bank cards. Why is New Card unable or unwilling to do that? And why do they make it so difficult to complain about their incompetence? Even their complaint chat procedure does not appear to be functioning. Last year my wife and I spent over £28000 using the old card. We are contemplating abandoning the new card altogether. It's sad that John Lewis appears to have a death wish financially. Reviewed on: 1st December 2022

Dreadful Service

ved a statement from the new cardI have had a john lewis credit card for years and all worked well until they changed provider a couple of months ago. The change over process was clunky and confusing. However having got the new card was hoping things would settle down. But no. Having paid my last bill from the old card on Nov 28th several £k, I received a statement from the new card saying they would collect £K several from me on Dec 2th. Having been used to paying one credit card bill per month I am now being asked for 2 payments within 4 days. I called them, and a long wait was eventually told there was nothing that they could do. So likely to end up overdrawn just in time for Christmas. Shocking, avoid Reviewed on: 30th November 2022

John Lewis New Day card - unfathomable administration

When I look at my account online, I can see a different 'balance to pay,' depending on which page I'm on. When I try to make an online purchase, sometimes it's declined and other times, they go through. Online support people do their best but I think they know it's a shambles. I'm looking around for an alternative provider. I do not recommend New Day Reviewed on: 29th November 2022

Extemely difficult to pay bill online

Santander for Newday have returned my full payment, even after I jumped (I thought) through all the hoops to do online payment, so presumably I'll be liable for interest. So annoying. Reviewed on: 29th November 2022

BACS Payment

If you want to make a BACS payment try NEWDAY CARDS LTD. That is the name which came up on my statement after I had paid my bill. It took me three shots using other John Lewis/Newday combinations before my payment went through. Reviewed on: 28th November 2022

Good shop. Shame about the new credit card.

I got a JL partnership card in 1978/9 and have used it fairly often over the years but their new card company are pretty awful. The online statement is difficult to understand and the figures on it don't make sense. Reviewed on: 28th November 2022

The new John Lewis Credit Card does not live up to the service provided by the old Partnership Card

Changing to the new John Lewis credit card was forced upon existing Partnership Card customers and I have received poor customer service and hidden charges have appeared on my statement. I advise looking carefully at the terms and conditions Reviewed on: 28th November 2022

OMG

Just seen all the reviews and have the same problem, sometimes the card works online other times it’s declined, even though I submit the security code JohnLewis sends by text! Weird organisation, I think I’ll stop using this card and use my old faithful! Sadly the MasterCard that JL used to use was always superb.! All good things come to an end. Reviewed on: 27th November 2022

What a disaster

In all my life in Financial Services I have never seen anything as bad as card provider Newday. How on earth did the JL Partnership get involved with such a shambolic company. Whoever negotiated the deal should be fired. I have already seen the list of complaints on this website and they all apply to me too. Trying to pay them via BACS is a nightmare. In the end my Bank, NatWest, could only verify their account as John Lewis Partnership ANYDAY! As we all know Anyday is a line of reasonable priced goods and has no association with Newday. Interestingly the bank payment details are the same as Newday, so I am assuming our payment will be received OK. John Lewis your reputation is being torn to shreds and you should all take note of what happened to the Ratners, the jewellers, after their CEO made a stupid remark about the quality of his merchandise. No institution is too big to fall!! Reviewed on: 27th November 2022

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