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Patricia Baker

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Review of the John Lewis, Partnership Card:

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Monthly Statement

What I find distinctly odd is that the monthly statement only clearly shows the minimum monthly payment due. What I want to see first and foremost is the full extent of my monthly indebtedness and not having to faff working it out. If NewDay think that by boldly posting the minimum monthly payment could in anyway encourage me from discharging my full monthly bill they are mistaken. Oh for HSCB whose statements read thus:- Previous balance Payments received Spend JL and Waitrose Other transactions Interest Default fees Your new balance Minimum payment to reach your account by . . . This is what I want. Not an encouragement to pay a paltry sum an incur a massive interest fee. Reviewed on: 19th December 2022

Review of the John Lewis, Partnership Card:

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Shortcomings with new credit card

I was not able to set up my application for the new card myself, so I went into John Lewis in Cambridge and they did it for me. My credit limit is the same. I opted to receive text messages about my account etc., but after a barrage of texts I went back into my account and cancelled that option. I managed to set up an online bank transfer from my bank after some research and a few hiccups. To make sure it worked I made the minimum payment which went through. However, the minimum payment has not been deducted from the full amount I am due to pay on 29th November - which I will - but from next month’s statement! I am not even thinking about telephoning NewDay as I have been there once and it is a nightmare. I am going to write to John Lewis and copy it to the CEO and also, as a ps will suggest she reads the reviews Reviewed on: 22nd November 2022

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