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Antonia Beggs

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Review of the John Lewis, Partnership Card:

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Such a shame :(

I've had my JL Partnership Card for over 20 years and it has never failed me. Customer services has always been easy to get hold of, you speak to someone straight away and it's been brilliant in keeping a watchful eye on my card. Since it's moved to New Day my card has been declined over 8 times for no particular reason - and now I can't even use it to renew online payments. I had to wait 5 mins to go through numerous and confusing voice options when i called the customer helpline only to be told that "there had been a few issues with some customers around payments - and perhaps you could use another card while these are sorted out". Hmmmm! I have long admired the partnership of JL - and have felt proud of it as a UK brand that stands for trust and simplicity in an ever changing and confused world. It seems that it's not just the card that is experiencing issues but the store itself as it certainly has not felt the same over the past 18 months. I will be letting this lapse. Reviewed on: 9th November 2022

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