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Sally Abbott

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Review of the John Lewis, Partnership Card:

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Card blocked twice for no reason

I have an impeccable history with my old John Lewis credit card. Never in debt. Balance paid in full every month. New credit card issued with no quibble. In the first few days my card was blocked by NewDay twice, losing me a supermarket delivery of food each time. A complaint to John Lewis itself results in a bland email saying that my complaint will be passed on to NewDay. What's the point? I'm still waiting for a satisfactoiry explanation from NewDay and their call centre staff don't seem to understand how the system works in the UK. One person told me that if I phoned Sainsburys (what? Another call centre?) he was sure they would understand and "send round some food". No, NewDay staff, once your card is blocked Sainsburys don't pop round with some food. just because they feel sorry for you. I'll be sorry to miss the JL vouchers on each spend but I will be cutting up my JL card and using another one in future. I can't leave the house without help and rely on my online food deliveries. Reviewed on: 6th November 2022

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