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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (862)

Stressful

Although customers were given plenty of notice of the changeover, NewDay do not seem set up to take over running this credit card business. The card arrived two weeks after they had sent out a PIN number, there appears to be no Live Chat available to speak to customer services. Although I requested a hard copy bill/statement, none has arrived. The setting out of the online statement/balance is very, very unclear. A shabby and unprofessional set up. Reviewed on: 23rd October 2022

Rubbish card provider

Why oh why did JL switch?.. surely not to save money??? I’ve had nothing but trouble from New Day. Completed on line form, then cards never arrived. Worried about them being stolen in the post, but no contact number readily available to report lost cards. Eventually, after many attempts to get through, managed to speak to someone who said they would cancel old cards,(which still hadn’t arrived), then received new cards in the same post as the PIN number!,,Also, new day reduced my limit, despite the fact that I have a 999 rating and always pay by DD for the full sum each month. I shall not be using the card needless to say Reviewed on: 23rd October 2022

Chaotic trying to change card

On proceeding to apply we were offered £2k credit limit when we already had £10k. We phoned them but they insisted we had to complete the form before we could find out how much credit they would allow. Eventually it was £10k. Completed the form for my husband and myself. He got his card and I didn’t get one. Phoned and requested a second card for me. A card eventually arrived but despite trying to verify it on line and many phone calls which went unanswered we have had to write them a letter to try and get them to sort it out. This is wasting our time just to save JLP money and it’s rubbish customer service. Thinking of just getting our accrued points and changing to a cash back card instead. Very disappointing. Reviewed on: 23rd October 2022

Nil rating from me - negative rating, if possible.

What a disaster - switching providers from HSBC to New Day has proved itself to be completely chaotic, mismanaged, ill-advised, unprofessional, disorganised, time-wasting, ill-considered, poorly pre-planned and more likely to detract severely from business for John Lewis, Peter Jones and Waitrose than even to leave it unaffected, let alone increasing it. I've been an account customer for over 50 years, and am bewildered, dismayed, confused and maddened by the methodology of New Day: confusing and duplicated e-mails, inextricable wording in their messaging, no answers on their customer support telephone lines.........the whole procedure equates to madness. Reviewed on: 23rd October 2022

Credit card chaos

We’ve left JL credit card due to the appalling way they handled the change over. Very unhappy, been with them for 20 years. Reviewed on: 23rd October 2022

How wrong could i be??

Change of credit card forced on me, but no worries it's JL, it'll all be seamless and we carry on as normal. Erm, no.... Interest free period dropped to 15 days Confusing statements urging you to pay the contractual minimum Hopeless customer service line Impossible to pay by bank transfer Contactless doesn't work in France Not accepted at major outlets Stuff your rewards, not worth it for the hassle. Onwards with M&S and Amex, both of whom show their customers some respect. JL what are you doing?? Reviewed on: 22nd October 2022

John Lewis - Sort this out

New partnership card needs sorting asap. Banks don`t recognise the account you need to pay . New Day clearly can`t cope with the volume of phone calls. No other way of contacting them. How did John Lewis choose New Day ? We expect better from John Lewis. Reviewed on: 22nd October 2022

Poor service on all fronts

I like to pay my cc direct from my online bank (1st Direct), but the details in the paper statement don't explain who to pay and the details I put in didn't match anything. I phoned First Direct who were prompt to answer (as always) and said that apparently the payee is Debenhams! Now who would have thought a defunct department store would be involved... Also, 1st D said they'd been told to use the cc number as ref, while the statement says to use the a/c number, which is different. I tried to phone New Day/JL to check which number to use, but gave up after dire warnings of long waits and the most unhelpful, useless options menu I have ever come across. We deserve better service! Reviewed on: 22nd October 2022

Sharon White needs to listen to her Customers

Just received my new JL credit card. Credit limit was £15k; now £5k. Nigh on impossible to talk to a real person, advised a 25 minute queue if I want to wait (you always got through in less than a minute and got good service with HSBC). Card will be shredded and find another with better service. Used to rate JL but no longer - think again Sharon! Reviewed on: 22nd October 2022

Where do I start?

£25,000 limit on the old card, £5,000 on the new card. Payment details nowhere to be found if I want to pay direct from my bank account. Reviewed on: 21st October 2022

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