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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (899)

Goodbye John Lewis

With a £10,000 limit on my card which I have had for over 10 years I have been turned down for a new card. You have lost a customer for your stores. Goodbye. Reviewed on: 26th October 2022

How hopeless for what was once a great department store

After 53 years of a credit card first from the shop then partnership card, never received code for online application, attempt to do it by telephone. After 27 mins wait , i spoke to a most unhelpful not to say rude handler and gave up. A Case reference followed my letter of complaint but nothing followed. So my bank credit card and another shop's card will have to suffice . Reviewed on: 26th October 2022

Incomprehensible Account Manager

It is utterly impossible to understand what is owed, what I've paid and what I've spent. Talk about a 'dog's dinner'! Please sort this out and put something sensible on this site. And give proper details for how to pay by BACS which I've always done easily before. Reviewed on: 26th October 2022

A total shambles

I am cutting up my John Lewis Partnership card. I have had it for 20 years. Despite paying off the amount due and having a good income and credit score I was refused a new one. no one could tell me why and I couldn't go through the process again. I have concluded I am not a good customer to have. They don't earn interest from me and have to reward my spending. That coupled alone with declining service in the shops is very disappointing. I think Ms White needs to re evaluate. Reviewed on: 26th October 2022

Why why why New Partnership card

20 years a JL customer, shut the local York store. Reduced value of reward vouchers now chopped my available credit from £12000 to £4000, impossible to speak to anyone at JL. Complete disregard for customer loyalty, shame on you JL Reviewed on: 26th October 2022

Not impressed

Couldn’t get the new card working. Now glad l didn’t. Very disappointed after 20 plus years of having the card and paying off. Now heard vouchers that l have will not be given because under £50. Come on j Lewis can you afford to turn away good customers . Have gone to m&s have no reason to shop j Lewis now! Reviewed on: 26th October 2022

What a total hassle to try and get a new credit card with new provider

So much false information given by John lewis,told I could go into any waitrose store to complete transfer form wrong I could make a trip to Exeter 28 miles appointment needed..........Very poor customer service after years of perfect service Reviewed on: 26th October 2022

Another sad nail in John Lewis's coffin

Like many loyal JLP customers I have noticed that service (and stock availability) has got worse year by year. I was also surprised and disappointed to have to go through the inconvenience of reapplying for the credit card. I did so and was given a card with the same credit limit. Little did I realise how much it had changed with just 15 days credit. I'm not sure how it helps anyone who is paid and plans their finances monthly to have this credit card. My old statement would be dated about 4th of the month and I would pay on the last day so I could set up a month's budget in the first week of the month. Now, I have to wait and see what I have spent up to 20th of the month, before paying my balance on the 4th. That is no help to me as I try to ensure that I have enough in my current account to pay the month's bills and clear my credit card balance without going overdrawn. Time to find a proper credit card that operates more like the old Partnership Card. Reviewed on: 26th October 2022

Death wish

Same experience as many. High income, high credit rating, held JL card for years, paid off monthly. Rejected by NewDay, who apparently only want people they can milk for usurious interest rates. Why would JL want to trash their own reputation like this? I'm now an ex-JL customer and won't be coming back. Reviewed on: 26th October 2022

Some reward for 20 years of in store loyalty

Like many others, I have had my renewal for a Partnership card of over 20 years rejected by New Day. I have no mortgage, no debts, an excellent credit rating, a significant income, have always paid back in full. Moreover, John Lewis has always been my store of choice. Shame on them. Reviewed on: 26th October 2022

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