Laura C's community profile page

Write a review

Viewing profile for,

Laura C

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the John Lewis, Partnership Card:

View on product page

Replacement Partnership card declined

Having been a John Lewis partnership card holder for more than 20 years I was advised that John Lewis was moving to a new credit card provider and that I should follow the easy application process to apply for the new card provided by New Day. The process was indeed simple until I was DECLINED. To say I am gobsmacked is an understatement. I have been a loyal customer of JL ( which I previously thought was a company that valued loyalty) and used my card regularly. Every month the card was cleared in full. I called the number advised to find out the reason that my application was declined and was advised I had to write an actually letter to post, to appeal this refusal. 28 days later I am still waiting for any contact. This is not the sort of service I would expect if John Lewis wishes to keep my custom. I hear I am not the only one to experience this. Yours from a very frustrated previous customer. Reviewed on: 23rd October 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.