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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (862)

Switch to Newday?

Having decided to apply for a 'Newday' Partnership Card, I assumed I would be just transfering my account over to the lender. I was advised by JLPC customer services that I would actually have to make a new application. OK I thought. I went through the process only to be have my application declined. I was taken aback to say the least. I was advised by Newday that I may have incorrectly filled in my application form, even suggesting that I may have inadvertantly understated my income! I contacted JLPC services again, and after waiting for 20 minutes before I reached a human being, I was put through to the underwriting team who then confirmed I had filled in the form correctly! What's going on then? I have had the JLPC for over 25 years, and have always paid off the balance every month. Effectively I use it as a charge card, not a credit card - and there's the rub I think. Newday will make no money out of me, as they wont be able to charge excessive interest for a credit balance. That I have a 999 score on Experian is not relevant, they simply dont want me as a customer. Well done John Lewis! Reviewed on: 23rd October 2022

NewDay John Lewis Credit Card

Moan I have held the HSBC John Lewis Partnership Card for a number of years, as has my wife, and both of us had heathy Credit Limits; we were extremely happy with their service because one could talk to sensible people in the appropriate department. My wife received an invite to apply to New Day for a new one but I have never received the invite. My wife has a very healthy income but mine is greater than hers; we have no mortgage or debts. According to Experian our credit scores are both 999. These things mean little to me but I think that is the highest. My wife applied first with her invitation code, filled in our details, her income first and then mine as additional household income. She received a credit limit of £20,000 which was a little more than expected being somewhat greater than her existing. I completed my application without the benefit of a code but NewDay found me. The same details were entered regarding address etc and income, but in a reversed order showing mine as the greater and my wife’s as additional. I received a Credit Limit of £5000! That is vastly less than than my old one. I assumed some computer error and tried, by pressing various buttons to get through to credit control. Twice I have found no matter which buttons you press one only ends up at customer services who can only help solve anything by raising a complaint. Moreover, as far as I can see, unlike the HSBC card, one cannot secure message them. Three weeks later I received a very poor quality piece of paper, probably written by an automaton, saying my complaint was rejected- go to the Ombudsman. One month ago, 22 Oct, I wrote to the Chief Risk Officer of NewDay in great detail explaining my disgust at rejection, the reasons and the appalling customer service. I further said I was so disgusted that I would not activate the card, wished then to cancel it and remove the fact that I had recently applied for a new Credit Card from Credit Rating Agencies. I have heard nothing! I copied that letter to the Chief Operating Officer of John Lewis. I have had a reply from someone in Customer Service with the ‘standard’ we value our customers and strive to improve service and have asked NewDay to look into this. In other words, we are not really interested. John Lewis used to be a good retailer but, like others, everything seems to be descending to the lowest common denominator. I have been a loyal and steadfast customer for at least 50 years because I valued their service and standards. I have been prepared to pay a higher price for that standard. No longer I fear, I shall only shop there in extremis. As to NewDay, they are a complete shambles and I recommend that all avoid them at all costs. I doubt they can spell efficiency or good customer service. I do no expect to treated as some idiot punter. I wonder if I will ever get a reply, or an intelligent one which offers an explanation ! Nigel Yeldham Reviewed on: 23rd October 2022

Losing credit card after 30 years as a loyal customer

My card will expire in 10 days and I do not see why I should have to go to the trouble of applying for a new one Reviewed on: 23rd October 2022

Payment Taken early

Like many of your other reviewers I have also found the transfer to New Day Ltd very disappointing. Previously my credit card payment was always due circa 12th of the month. This fitted nicely with my pension payment of 6th of the month. I have always paid my credit card off in full. Under the New Day organisation I now have to pay my card by 4th of the month. This month's payment will exceed my balance in my bank account. Thus if I pay my credit card debit on time I will incur bank charges. If I do not pay in full New Day will charge me interest. I was unable to change the payment date for Nov payment. I am hoping that the Dec payment can revert to a later monthly payment. Two previous credit cards I held with New Day as credit provider had also been problematical . As I result I stopped using those cards. Reviewed on: 23rd October 2022

Replacement Partnership card declined

Having been a John Lewis partnership card holder for more than 20 years I was advised that John Lewis was moving to a new credit card provider and that I should follow the easy application process to apply for the new card provided by New Day. The process was indeed simple until I was DECLINED. To say I am gobsmacked is an understatement. I have been a loyal customer of JL ( which I previously thought was a company that valued loyalty) and used my card regularly. Every month the card was cleared in full. I called the number advised to find out the reason that my application was declined and was advised I had to write an actually letter to post, to appeal this refusal. 28 days later I am still waiting for any contact. This is not the sort of service I would expect if John Lewis wishes to keep my custom. I hear I am not the only one to experience this. Yours from a very frustrated previous customer. Reviewed on: 23rd October 2022

My loyalty to John Lewis sadly gone with the credit card

I’ve had a John Lewis credit card for over 15 years, with a credit limit of £5,000, had to reapply (which was an excruciating experience, only topped by the ‘activation’ palaver which was a sheer waste of hours of my time) to only get £750 credit. I called to complain - was told I couldn’t complain yet - it had to be done in 15 days time… So I explained politely that the card was next to useless and I would be cutting it up and putting it in the bin. What a shame JL have got it so wrong after years of good service. A poor decision just to save money if that’s what it was. Reviewed on: 23rd October 2022

NewDay/Partnership card

Oh dear, can only hope it gets better. After over 30 years with John Lewis with their HSBC financial bank, our credit limit was reduced even though we always paid our outstanding monthly balance and told it will take six months to reinstate it. With a very bad previous experience, concerning a late payers fault with NewDay when they were backers for a defunct Debenhams store card. Another disappointing feature with dual cardholders NewDay statements do not show which card was used in transactions. John Lewis’s reputation has received a serious blow! Reviewed on: 23rd October 2022

Very disappointing

I have started using the new JL partnership card. The balance on the old card (c£1,500) was paid by direct debit in mid-October as usual. I was surprised to receive a statement for the new card yesterday which informed me that the balance due on that card (c£750) would be taken on the 31st of this month. I contacted New Day which confirmed that the new card offers only 15 days credit. I am in the fortunate position of being able to cover this extra outlay in a month but I suspect many people will suffer hardship as a result of this reduction in the length of credit. I am tempted to cancel the card, having been a cardholder for many years. Reviewed on: 23rd October 2022

Complete indifference.

In June my husband died and as he was the main credit card holder with John Lewis my card was cancelled. To my horror they would not issue a new card until they had changed banks. Subsequently Trailfinders paid into my cancelled account a sum of money owing to me even though I had told them the debit card account had been cancelled. This money has been sitting in a holding account since July with neither John Lewis nor Trailfinders accepting responsibility. John Lewis had assured me that I would be the first to receive a new credit card but of course I have not heard from them and it is now the middle of Oct. Reviewed on: 23rd October 2022

My letter to Dame Stella

I concur absolutely with all the comments on this section. I wrote to Dame Stella when we had to deal with NewDay, a shocking experience and I had experience of them also through Laura Ashley. This is it Dear Dame Sharon, Thanks for your acknowledgement, but apart from further accountability shuffling and palm-off's from Iain Stewart I've yet to see any empathy with the Customer view whatsoever. As I said in my original email I served on a multi-national Board for some 12 years before retiring and we operated a customer-centric organisation which placed the customer at the top of the tree, and the internal management structure and business processes playing second fiddle to the "front line" or customer interface. I certainly don't get a customer-centric feel from the replies I've had in this exchange recently, and clearly Iain seems to put his relationship with NewDay before those of his customers. John Lewis doesn't seem to get it! When your service levels don't deliver, we don't want to hear from your suppliers, we need John Lewis to take primary accountability and go out on a limb to put things right quickly and decisively. It hit me as Déjà vu that my original complaint written to you on 17th October is absolutely consistent with the cacophony of complaints echoed in the article in today's Sunday Times, and the customer comments it refers to on the Smart Money People website. There's a world of JL customers of long standing out there shouting "you've got it wrong" and nobody seems to be listening. Where on earth has the John Lewis we used to have confidence in gone?? A good first start for one or more of your senior team would be to “mystery shop” by phoning a query to New Day, and try to speak to a human, you might then get a bit closer to understanding the problem. See how easy it was, and how long you had to hang on. I can't find today's article on the web so I've scanned it for you, but I'm sure you've seen it. I've also added the link to the Smart Money People page Reviewed on: 23rd October 2022

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