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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (881 reviews)

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1.33

Based on 881 reviews, last reviewed 4th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

New Day are a shambles. New Day are a shambles. My bank does not recognise New Day’s new account. Why does John Lewis subcontract their services incapable companies that do ... Read more Reviewed on: 4th November 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (881)

What a debacle

Like countless other loyal John Lewis and Waitrose customers, I have been rejected by Newday, and have today received a cold, impersonal email reminding me that my Partnership Card is about to stop working. To me, my Partnership card wasn't just a credit card, it made me feel part of the John Lewis family, which once had a reputation for reliability and excellent customer service. Whatever has gone wrong?! I can only hope that John Lewis learn something from this debacle. Reviewed on: 26th October 2022

New John Lewis Partnership Card: useless

The software seems to be completely untested - the balance on my phone app and the balance online are different. Ridiculous! Both the app and the online account tell me there is a minimum amount due, even though there isn't because I've paid the bill Though even though I've paid the bill I received an email asking for payment. Embarrassingly useless. Reviewed on: 26th October 2022

Goodbye John Lewis

With a £10,000 limit on my card which I have had for over 10 years I have been turned down for a new card. You have lost a customer for your stores. Goodbye. Reviewed on: 26th October 2022

How hopeless for what was once a great department store

After 53 years of a credit card first from the shop then partnership card, never received code for online application, attempt to do it by telephone. After 27 mins wait , i spoke to a most unhelpful not to say rude handler and gave up. A Case reference followed my letter of complaint but nothing followed. So my bank credit card and another shop's card will have to suffice . Reviewed on: 26th October 2022

Incomprehensible Account Manager

It is utterly impossible to understand what is owed, what I've paid and what I've spent. Talk about a 'dog's dinner'! Please sort this out and put something sensible on this site. And give proper details for how to pay by BACS which I've always done easily before. Reviewed on: 26th October 2022

A total shambles

I am cutting up my John Lewis Partnership card. I have had it for 20 years. Despite paying off the amount due and having a good income and credit score I was refused a new one. no one could tell me why and I couldn't go through the process again. I have concluded I am not a good customer to have. They don't earn interest from me and have to reward my spending. That coupled alone with declining service in the shops is very disappointing. I think Ms White needs to re evaluate. Reviewed on: 26th October 2022

Why why why New Partnership card

20 years a JL customer, shut the local York store. Reduced value of reward vouchers now chopped my available credit from £12000 to £4000, impossible to speak to anyone at JL. Complete disregard for customer loyalty, shame on you JL Reviewed on: 26th October 2022

Not impressed

Couldn’t get the new card working. Now glad l didn’t. Very disappointed after 20 plus years of having the card and paying off. Now heard vouchers that l have will not be given because under £50. Come on j Lewis can you afford to turn away good customers . Have gone to m&s have no reason to shop j Lewis now! Reviewed on: 26th October 2022

What a total hassle to try and get a new credit card with new provider

So much false information given by John lewis,told I could go into any waitrose store to complete transfer form wrong I could make a trip to Exeter 28 miles appointment needed..........Very poor customer service after years of perfect service Reviewed on: 26th October 2022

Another sad nail in John Lewis's coffin

Like many loyal JLP customers I have noticed that service (and stock availability) has got worse year by year. I was also surprised and disappointed to have to go through the inconvenience of reapplying for the credit card. I did so and was given a card with the same credit limit. Little did I realise how much it had changed with just 15 days credit. I'm not sure how it helps anyone who is paid and plans their finances monthly to have this credit card. My old statement would be dated about 4th of the month and I would pay on the last day so I could set up a month's budget in the first week of the month. Now, I have to wait and see what I have spent up to 20th of the month, before paying my balance on the 4th. That is no help to me as I try to ensure that I have enough in my current account to pay the month's bills and clear my credit card balance without going overdrawn. Time to find a proper credit card that operates more like the old Partnership Card. Reviewed on: 26th October 2022

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