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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (890 reviews)

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1.31

Based on 890 reviews, last reviewed 27th Mar 2026

No new 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

The JLP card offers cashback based upon spending and... The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via t... Read more Reviewed on: 22nd January 2026

Latest lowest rating:

1

I used my card to pay for petrol at my local Sainsbu... I used my card to pay for petrol at my local Sainsbury's. Later that day I received a message saying there was a suspicion of fraud. A simple glance a... Read more Reviewed on: 27th March 2026

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (890)

Impossible to understand account balance on new card

The new card software is driving me nuts. The mobile app makes it impossible for me to understand what is in the current statement, ie what I've spent and what I owe. The version I get on my laptop is marginally better but still tells me I need to make a payment despite having paid off the balance already. Please do something about it and soon Reviewed on: 28th October 2022

New Partnership Card! Why! Goodbye to JL.

Why close my credit account after 25 years plus! I’m not going to apply for a new card, which results in a hard credit check, just to stay with JL. Their rewards are now watered down. In store service is appalling- stat answer always “have you looked online”. The York shop has closed. The other stores I use regularly (Birmingham and Tamworth Home) are also closed. Pathetic management at JL - you should be ashamed of yourselves! I’ll use my Barclaycard credit card in future - and earn free nights at Hilton Hotels the world over … and I’m unlikely to continue to spend with you when I can’t find a store! I guess I’m a hopeless credit card customer as I always pay in full on time every time … Reviewed on: 28th October 2022

Partnership card mess

Invited to replace current John Lewis Partnership card provided by HSBC by one from Newday. Declined. Tried to find out why - passed from pillar to post on phone lines. HSBC simply replied to letter with "not our problem". Appealed to NewDay - no reply. Wrote to John Lewis - told to complain to Newday. Wrote to Newday weeks ago & awaiting response. Meanwhile card stops working on 31st October Reviewed on: 27th October 2022

Appalling treatment from john jewis

Total mess up by john jewis on move to new day credit card. Appalling customer service impossible to contact anyone. JL / new day definitely don’t want customers like me - perfect credit score 40 years payment history and loyal customer but no longer! Card goes into the bin today. Reviewed on: 27th October 2022

Appalling mess on new credit card transfer

What an incomprehensible mess John Lewis have made changing its loyal credit card customers over to New Day. Impossible to contact by telephone or message. John Lewis has lost me as a customer after 40 years, perfect credit score, history and loyalty but John Lewis and New day definitely do not want customers like me! Insanity. Reviewed on: 27th October 2022

John Lewis

Bought megga items from them over the years, of which I have been a loyal card holder and spent many hundreds of pounds. Now been declined for the new card, through no fault of my own doing and after having just purchased a washing machine and cooker from them. Will not be using them in future unless the CEO gets a grip Reviewed on: 27th October 2022

Loss of your John Lewis credit card

After reading the article in The Sunday Times about people losing their card or getting a lower limit on John Lewis switching card provider. I think the reason they have been declined a new card or giving a lower limit is they pay off the full balance every month, which means the provider makes no money from them. Reviewed on: 27th October 2022

Utter disregard for loyal customers

I have had a partnership card for many years and always paid my balance on time. Why should I have to apply for a card I already have? Appointing this new credit card provider has been a disaster. My old partnership card is now in the bin. Goodbye JL. Reviewed on: 27th October 2022

Customer advisors did not do as requested

My review is based on the old provider of the partnership card. Took forever to speak to someone & when I did I didn't like their tone & instructed them to close down my account, advisor did not tell me that I had to ring back after 2 days & I ended up being chased for credit card debt plus interest that I didn't even know about. Managers in the UK listened to the call and found in my favour wiping the debt and awarding me financial compensation. Was looking at applying for the card again with the new provider but reading these reviews I have decided to avoid like the plague! Seems like the John Lewis partnership card is now even worse! Reviewed on: 27th October 2022

What a debacle

Like countless other loyal John Lewis and Waitrose customers, I have been rejected by Newday, and have today received a cold, impersonal email reminding me that my Partnership Card is about to stop working. To me, my Partnership card wasn't just a credit card, it made me feel part of the John Lewis family, which once had a reputation for reliability and excellent customer service. Whatever has gone wrong?! I can only hope that John Lewis learn something from this debacle. Reviewed on: 26th October 2022

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