Write a review

Newsletter

Go to business site

John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.05 (909 reviews)

View other John Lewis products

2.05

Based on 909 reviews, last reviewed 10th Oct 2026

67% decrease in 5 star reviews

in the past 90 days

60% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

JL card used to be great - what a shame! Transactions refused as "fraudulent" then card is blocked or cancelled altogether necessitating long calls to customer service and a wait for a new ca... Read more Reviewed on: 10th October 2026

Read all reviews Write a review

About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

Review John Lewis: Partnership credit card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership credit card reviews (909)

Their site is now 'unavailable'!

I have never dealt with a more useless company. Having failed miserably to download their app (they're asking for the expiry date of my card which I STILL haven't received and the temporary details do not include the expiry date). I tried to contact them and now the site is unavailable. All evening it has been saying 'System currently unavailable, please try again'. If my card ever does arrive I shall probably send it back. I don't choose to deal with inadequate companies. Reviewed on: 3rd November 2022

Shocked and disappointed

Been loyal with JL for over 30 years. ALL my house items from small to large are from their store at Milton Keynes I food shop at Waitrose online for 10 years so my monthly credit cards average was £2000 which was always paid in time. Saved the vouchers to spend in the store which we always top up. My last purchase was a £2000 TV. We were then offered a credit of £500 per month which would not even pay for our monthly food bill at Waitrose. My wife and I feel very let down so we phoned new card supplier and a very stern man said. He was sorry but his company could not increase our credit until we have proved we are a good payer. So after a few comments and what we thought he said we could always find a new card supplier, which we did and now have a credit of £5000. We will now always shop in other stores for food and house items first before looking at JL. What a shame that JL partners are dumping all their loyal customers. I have since wrote to JL and they sent me a reply saying that they have no control over what has happened and I need to contact the new suppler. I am disappointed but my new online food supplier are great and slightly cheaper and is local to me. So thank you JL for making me change.. Reviewed on: 3rd November 2022

What have you done?

John Lewis what are you thinking? We have been loyal customers for many years and were very happy your partnership card. Why the change? And why New Day? After reading the reviews for John Lewis' new credit card provider - New Day - which were generally awful, we sought an alternative option. M & S came out top in independent reviews and have a loyalty scheme we'll use. Consequently no more John Lewis. (It is interesting to note that the M&S card is issued by HSBC who were John Lewis former card issuers.) It was a simple online application and we were offered an comparable first credit limit. Reviewed on: 3rd November 2022

John Lewis Partnership Card - a joke

I am a loyal John Lewis customer and have been 100% satisfied with my John Lewis partnership card (HSBC backed). The credit limit offered by the new provider (NewDay) is an insult to customers who pay off their credit cards in full each month. I shall be taking out an alternative credit card. Choosing NewDay as your credit provider was an extremely poor management decision. Reviewed on: 2nd November 2022

Agressive text messages

If you eventually get a new John Lewis credit card be prepared for unwanted agressive text messages! Reviewed on: 2nd November 2022

John Lewis what have put done !

Why oh why has John Lewis transferred their credit card to this company ! I’m a loyal JL partnership card holder Of ten years plus and trying to transfer my credit card to New Day has been dreadful . I’m now Looking to move to a new credit card . Such a shame as The old HSBC Partnership card was excellent with great customer service and ease of use . I think JL are going to lose lots of loyal customers . If I could give them a zero stars review , I would . Reviewed on: 2nd November 2022

Useless

Card works OK at John Lewis but useless else where and can't set up payment from my bank account as not recognised. I had to search for acct details finally found on online statement. Will stop using this as not worth hassle. Another loyal customer lost JL Reviewed on: 1st November 2022

Appalling

Took hours to get through on the phone. Told them app won’t work as it says my phone number is wrong (which it isn’t). Still can’t use the app. My card eventually came but has a different number from the one on my bill (both different from my original number. Don’t know how to pay my bill as haven’t had a cheque book for years. I have been with John Lewis over 50 years but I am certainly not using them any more. Reviewed on: 1st November 2022

Good grief, what is happening at John Lewis?!

Just to repeat other reviews- I've found New Day are terrible, nothing to recommend the card. Unlike others I was approved for a card quickly (and my credit limit was increased, which I didn't actually want). But that is where the 'good' news ends. Whereas I always found the previous customer service via HSBC outstanding and easy to speak to an actual person, its almost impossible to find a contact or speak to anyone at New Day (or at John Lewis to raise a complaint). Like others, I struggled to find a way to pay directly via bank transfer. New Day are constantly emailing or messaging to encourage me to a) download their app b) set up a direct debit and c) transfer a balance, but its very much a one-way communication flow! Some online retailers don't 'recognise' the card and won't accept it, but I can't of course contact anyone at New Day to find out why this is. I'm disappointed that John Lewis haven't spoken out about the poor experiences so many loyal customers have been having and explained their decision to change providers, re-assure people the service will improve etc. Clearly the days of customer service being important to John Lewis are long over. And last week I had an email from John Lewis to say they were closing down their broadband operation. I'm looking to take out a new card and close this one as soon as I've got my last vouchers! Reviewed on: 1st November 2022

Had a card for years the new one is a disaster

Have spent hours on the phone with. I reply. Paid the full balance on my account through the App 2 days ago still not appeared in my account they say there is a problem with the Payonline service. Not a good start to their new card provider. Also trying to renew house insurance with them but also hanging on the phone for hours also another new company Reviewed on: 1st November 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Fluid credit card
from NewDay 3.82 from 105 reviews
Classic Extra Card (discontinued)
from Capital One 4.08 from 6 reviews
Clarity credit card
from Halifax 3.70 from 272 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.08 from 4 reviews
Breakdown Insurance
from John Lewis 4.03 from 1 reviews
Car insurance
from John Lewis 2.89 from 33 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub