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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.09 (906 reviews)

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2.09

Based on 906 reviews, last reviewed 10th Sep 2026

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

2

support team kristinahooper 24 gmail com Replied to my inquiry quickly, providing clear explanations without any delays. They recovered my funds even sooner than I... Read more Reviewed on: 10th September 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (906)

John Lewis Partnership Card - a joke

I am a loyal John Lewis customer and have been 100% satisfied with my John Lewis partnership card (HSBC backed). The credit limit offered by the new provider (NewDay) is an insult to customers who pay off their credit cards in full each month. I shall be taking out an alternative credit card. Choosing NewDay as your credit provider was an extremely poor management decision. Reviewed on: 2nd November 2022

Agressive text messages

If you eventually get a new John Lewis credit card be prepared for unwanted agressive text messages! Reviewed on: 2nd November 2022

John Lewis what have put done !

Why oh why has John Lewis transferred their credit card to this company ! I’m a loyal JL partnership card holder Of ten years plus and trying to transfer my credit card to New Day has been dreadful . I’m now Looking to move to a new credit card . Such a shame as The old HSBC Partnership card was excellent with great customer service and ease of use . I think JL are going to lose lots of loyal customers . If I could give them a zero stars review , I would . Reviewed on: 2nd November 2022

Useless

Card works OK at John Lewis but useless else where and can't set up payment from my bank account as not recognised. I had to search for acct details finally found on online statement. Will stop using this as not worth hassle. Another loyal customer lost JL Reviewed on: 1st November 2022

Appalling

Took hours to get through on the phone. Told them app won’t work as it says my phone number is wrong (which it isn’t). Still can’t use the app. My card eventually came but has a different number from the one on my bill (both different from my original number. Don’t know how to pay my bill as haven’t had a cheque book for years. I have been with John Lewis over 50 years but I am certainly not using them any more. Reviewed on: 1st November 2022

Good grief, what is happening at John Lewis?!

Just to repeat other reviews- I've found New Day are terrible, nothing to recommend the card. Unlike others I was approved for a card quickly (and my credit limit was increased, which I didn't actually want). But that is where the 'good' news ends. Whereas I always found the previous customer service via HSBC outstanding and easy to speak to an actual person, its almost impossible to find a contact or speak to anyone at New Day (or at John Lewis to raise a complaint). Like others, I struggled to find a way to pay directly via bank transfer. New Day are constantly emailing or messaging to encourage me to a) download their app b) set up a direct debit and c) transfer a balance, but its very much a one-way communication flow! Some online retailers don't 'recognise' the card and won't accept it, but I can't of course contact anyone at New Day to find out why this is. I'm disappointed that John Lewis haven't spoken out about the poor experiences so many loyal customers have been having and explained their decision to change providers, re-assure people the service will improve etc. Clearly the days of customer service being important to John Lewis are long over. And last week I had an email from John Lewis to say they were closing down their broadband operation. I'm looking to take out a new card and close this one as soon as I've got my last vouchers! Reviewed on: 1st November 2022

Had a card for years the new one is a disaster

Have spent hours on the phone with. I reply. Paid the full balance on my account through the App 2 days ago still not appeared in my account they say there is a problem with the Payonline service. Not a good start to their new card provider. Also trying to renew house insurance with them but also hanging on the phone for hours also another new company Reviewed on: 1st November 2022

Car Crash!

Appalling! Ive spent hours trying to activate the new card, waited on the phone several times to speak to "an associate", once for over an hour! Whichever way I try to go, online or by automated phone ( I cannot do via the app, as we don't have mobile phone signal where we live) I only get so far until I'm told they need to put me through to "an associate" and I'm back in the queue! I am beginning to think it's a parallel universe and there isn't anyone answering the phones, they are hiding under their desks. I cannot set up any of my DD's and I am fuming at the waste of time and money. Get some more staff in and contact people to sort out this chaos John Lewis. Reviewed on: 1st November 2022

COMPLETE WASTE OF TIME - the rating should be 0, not 1

I have wasted two hours on two separate occasions trying to down load the app. I am computer literate. The physical card hasn't arrived - been waiting for weeks; and I am being told that my John Lewis details are wrong. They are not. An utter shambles. I will probably just return it. when it does arrive. Reviewed on: 1st November 2022

Fuming!

What an awful experience! I feel I’ve been punched in the gut. I’ve gone from £10000 credit limit on my old card to £250. My average monthly spend on old JL card was £1500-3000. I had the card for 20+ years. Always paid it off in full every month. In addition it was a right pain to set up. We’ll done John Lewis - great way to treat your loyal customers- not so loyal anymore! Reviewed on: 1st November 2022

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