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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

Loss of your John Lewis credit card

After reading the article in The Sunday Times about people losing their card or getting a lower limit on John Lewis switching card provider. I think the reason they have been declined a new card or giving a lower limit is they pay off the full balance every month, which means the provider makes no money from them. Reviewed on: 27th October 2022

Utter disregard for loyal customers

I have had a partnership card for many years and always paid my balance on time. Why should I have to apply for a card I already have? Appointing this new credit card provider has been a disaster. My old partnership card is now in the bin. Goodbye JL. Reviewed on: 27th October 2022

Customer advisors did not do as requested

My review is based on the old provider of the partnership card. Took forever to speak to someone & when I did I didn't like their tone & instructed them to close down my account, advisor did not tell me that I had to ring back after 2 days & I ended up being chased for credit card debt plus interest that I didn't even know about. Managers in the UK listened to the call and found in my favour wiping the debt and awarding me financial compensation. Was looking at applying for the card again with the new provider but reading these reviews I have decided to avoid like the plague! Seems like the John Lewis partnership card is now even worse! Reviewed on: 27th October 2022

What a debacle

Like countless other loyal John Lewis and Waitrose customers, I have been rejected by Newday, and have today received a cold, impersonal email reminding me that my Partnership Card is about to stop working. To me, my Partnership card wasn't just a credit card, it made me feel part of the John Lewis family, which once had a reputation for reliability and excellent customer service. Whatever has gone wrong?! I can only hope that John Lewis learn something from this debacle. Reviewed on: 26th October 2022

New John Lewis Partnership Card: useless

The software seems to be completely untested - the balance on my phone app and the balance online are different. Ridiculous! Both the app and the online account tell me there is a minimum amount due, even though there isn't because I've paid the bill Though even though I've paid the bill I received an email asking for payment. Embarrassingly useless. Reviewed on: 26th October 2022

Goodbye John Lewis

With a £10,000 limit on my card which I have had for over 10 years I have been turned down for a new card. You have lost a customer for your stores. Goodbye. Reviewed on: 26th October 2022

How hopeless for what was once a great department store

After 53 years of a credit card first from the shop then partnership card, never received code for online application, attempt to do it by telephone. After 27 mins wait , i spoke to a most unhelpful not to say rude handler and gave up. A Case reference followed my letter of complaint but nothing followed. So my bank credit card and another shop's card will have to suffice . Reviewed on: 26th October 2022

Incomprehensible Account Manager

It is utterly impossible to understand what is owed, what I've paid and what I've spent. Talk about a 'dog's dinner'! Please sort this out and put something sensible on this site. And give proper details for how to pay by BACS which I've always done easily before. Reviewed on: 26th October 2022

A total shambles

I am cutting up my John Lewis Partnership card. I have had it for 20 years. Despite paying off the amount due and having a good income and credit score I was refused a new one. no one could tell me why and I couldn't go through the process again. I have concluded I am not a good customer to have. They don't earn interest from me and have to reward my spending. That coupled alone with declining service in the shops is very disappointing. I think Ms White needs to re evaluate. Reviewed on: 26th October 2022

Why why why New Partnership card

20 years a JL customer, shut the local York store. Reduced value of reward vouchers now chopped my available credit from £12000 to £4000, impossible to speak to anyone at JL. Complete disregard for customer loyalty, shame on you JL Reviewed on: 26th October 2022

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