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Sue G

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Review of the John Lewis, Partnership Card:

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What a debacle

Like countless other loyal John Lewis and Waitrose customers, I have been rejected by Newday, and have today received a cold, impersonal email reminding me that my Partnership Card is about to stop working. To me, my Partnership card wasn't just a credit card, it made me feel part of the John Lewis family, which once had a reputation for reliability and excellent customer service. Whatever has gone wrong?! I can only hope that John Lewis learn something from this debacle. Reviewed on: 26th October 2022

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