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Jacquie Isaac

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Review of the John Lewis, Partnership Card:

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Complete indifference.

In June my husband died and as he was the main credit card holder with John Lewis my card was cancelled. To my horror they would not issue a new card until they had changed banks. Subsequently Trailfinders paid into my cancelled account a sum of money owing to me even though I had told them the debit card account had been cancelled. This money has been sitting in a holding account since July with neither John Lewis nor Trailfinders accepting responsibility. John Lewis had assured me that I would be the first to receive a new credit card but of course I have not heard from them and it is now the middle of Oct. Reviewed on: 23rd October 2022

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