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Mrs McLelland

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Review of the John Lewis, Partnership Card:

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My loyalty to John Lewis sadly gone with the credit card

I’ve had a John Lewis credit card for over 15 years, with a credit limit of £5,000, had to reapply (which was an excruciating experience, only topped by the ‘activation’ palaver which was a sheer waste of hours of my time) to only get £750 credit. I called to complain - was told I couldn’t complain yet - it had to be done in 15 days time… So I explained politely that the card was next to useless and I would be cutting it up and putting it in the bin. What a shame JL have got it so wrong after years of good service. A poor decision just to save money if that’s what it was. Reviewed on: 23rd October 2022

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