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Review of the John Lewis, Partnership Card:

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Another credit card problem

Having been accepted for the new credit card, albeit with a reduced credit limit, I then found that my efforts to log on from my computer were thwarted by the inability to log on from my computer. Tried customer services helpline twice over two days with the same result. They were very patient talking me thru each step but the system would not allow me to enter a password. I was advised to download the app and just use that. I have never experienced any problems with using my computer to log onto any other website. This new card service is app driven and since I don't want to do all my business on the app I have with extreme reluctance cancelled my card. Very sad as many years a loyal John Lewis customer - and still am - but this new credit card stinks. Reviewed on: 23rd October 2022

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